Senior Cybersecurity Product Specialist - Security Endpoint Protection

Requisition ID # 157232 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: San Ramon; Concord; Oakland

Department Summary

The Cybersecurity team takes a proactive approach to security by focusing on the cyber risks PG&E faces. Our methodology and framework synthesize current legal, regulatory, and operating mandates with PG&E’s business goals and operations. By taking this information and focusing on the cyber risks unique to individual Lines of Business (LOB), Cybersecurity helps PG&E’s LOBs make informed decisions about where to invest their resources.

The Cybersecurity team enables PG&E to achieve its mission by providing governance, oversight, and support of operational resiliency and asset safeguards in a relevant, timely and data-driven manner. The Cybersecurity team consists of security professionals in their chosen disciplines, including:

• Cybersecurity Services
• Risk & Strategy
• Security Intelligence & Operations
• Compliance

Working together, we review the current cyber threat landscape and lend our expertise to help the company understand its security posture and act on the highest priority risks.

Position Summary

In this role you will maintain, analyze, develop, and deliver Endpoint Protection and other solutions. You will work closely with our Lines of Business and Security Intelligence Operations Center (SIOC) and be responsible for maintaining and maturing our Endpoint Protection and Phishing Campaign programs. You will also work collaboratively with Managers, Project Managers, team leaders, specialists, security teams, and subject matter experts to support these efforts. Additional responsibilities consist of the day- to- day operations and maintenance/support of our Cybersecurity Infrastructure technologies. You will be responsible for troubleshooting complex problems across multiple Operating Systems (Windows Desktops, Windows, and Linux Servers) in all Environments.

The role is hybrid working from your remote office and in-person, on occasion, for team meetings in San Ramon, Concord, or other Bay Area locations. Availability for off-hours on-call support rotation required.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:​

Bay Area Minimum:        $114,000             

Bay Area Maximum:       $182,000

Job Responsibilities

• Responsible for the Operational management, advanced configuration, monitoring, and reporting of multiple Endpoint Protection and Authentication products.
• Respond immediately to security incidents and provide post-incident analysis.
• Defend systems against unauthorized access, modification and/or destruction.
• Document and manage Cybersecurity process, procedures, policies, control documentation, etc.
• Train peer employees in product support, security awareness, protocols, and procedures.
• Collaborate with stakeholders and partner teams on the planning, implementation, rollout and troubleshooting of cyber programs and solutions.
• Partner with the groups within Information/Business Technology and the Security Intelligence Operations Center (SIOC).
• Partner with Cybersecurity, Compliance teams, and other key stakeholders to alert or resolve the detected anomalies.
• Facilitates/Leads Root Cause Analysis.
• Research and recommend security controls and tools upgrades.
• Mentors and trains the support staff and others on the targeted product(s) or service(s).
• Introduce new innovative solutions that enhance the existing capabilities of the product(s) or service(s) Develop methods of automation and optimization.
• Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.
• Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users.
• Partner close with the vendor to influence the product’s future capabilities.
• Work closely with cross-functional teams to troubleshoot and resolve complex operational issues.
• Drive conventions and standards (such as usage or configuration) across multiple products to maximize user experience.
• Act as third-tier support specialist to other IT professionals for escalated operational issues.

Qualifications

Minimum:

• AA/AS in Computer Science, Business, Engineering, or equivalent work experience
• 4 years of IT/Cybersecurity work experience to include technical knowledge in Endpoint Protection, Authentication and/or Email Security Cybersecurity product support
• Energizes coworkers and maintaining a positive attitude towards the team and the business directions.

Desired:

• Scripting experience for automation and reporting
• Familiar with one or more security controls/risk management frameworks (ISO, NIST, etc.)
• Critical thinking, active listening, and analytical skills with aptitude for tactical solutions that are forward thinking
• Solid communication skills and ability to interact with clients
• Understanding of risk and security controls
• Able to follow Safety First principles
• Ability to work as a team player
• Experience in both Windows and Linux administration and support
• Achieve positive results with multiple projects/efforts running simultaneously
• Understanding of network protocols, enterprise architecture, and common network logging functions