Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Senior Environmental Field Specialist
Senior Environmental Field Specialist Maxwell, CA, US, 95955 Feb 21, 2019
Maxwell, CA, US, 95955 Feb 21, 2019
Gas Compliance Representative (IBEW) - San Jose
Gas Compliance Representative (IBEW) - San Jose San Jose, CA, US, 95119 Feb 21, 2019
San Jose, CA, US, 95119 Feb 21, 2019
Power Plant Technician, Mechanical (IBEW) - Humboldt Bay Power Plant (Eureka, CA) Eureka, CA, US, 95503 Feb 21, 2019
Field Safety Specialist, North Valley Region - Burney
Field Safety Specialist, North Valley Region - Burney San Ramon, CA, US, 94583 Feb 20, 2019
San Ramon, CA, US, 94583 Feb 20, 2019
Materials Handler- Fremont, CA (IBEW)
Materials Handler- Fremont, CA (IBEW) Fremont, CA, US, 94538 Feb 20, 2019
Fremont, CA, US, 94538 Feb 20, 2019
Sr. Director, Enterprise Architecture & Digital Innovation
Sr. Director, Enterprise Architecture & Digital Innovation San Francisco, CA, US, 94105 Feb 19, 2019
San Francisco, CA, US, 94105 Feb 19, 2019
Journeyman Lineman (IBEW) Line of Progression (Various Locations!!) Stockton, CA, US, 95204 Feb 15, 2019
Environmental Field Specialist-ESC-San Ramon
Environmental Field Specialist-ESC-San Ramon San Ramon, CA, US, 94583 Feb 15, 2019
San Ramon, CA, US, 94583 Feb 15, 2019
Emergency Management Supervisor (Flexible Location)
Emergency Management Supervisor (Flexible Location) San Francisco, CA, US, 94105 Feb 15, 2019
San Francisco, CA, US, 94105 Feb 15, 2019
Worker's Compensation Representative
Worker's Compensation Representative San Francisco, CA, US, 94105 Feb 15, 2019
San Francisco, CA, US, 94105 Feb 15, 2019
Electric Distribution Supervisor M&C-Edenvale
Electric Distribution Supervisor M&C-Edenvale San Jose, CA, US, 95119 Feb 9, 2019
San Jose, CA, US, 95119 Feb 9, 2019
Electric Distribution Supervisor M&C-Cinnabar
Electric Distribution Supervisor M&C-Cinnabar San Jose, CA, US, 95126 Feb 9, 2019
San Jose, CA, US, 95126 Feb 9, 2019
Sr. Manager, Enterprise & Operational Ri
Sr. Manager, Enterprise & Operational Ri San Francisco, CA, US, 94105 Feb 8, 2019
San Francisco, CA, US, 94105 Feb 8, 2019
Geosciences Consultant, Expert
Geosciences Consultant, Expert San Francisco, CA, US, 94105 Feb 8, 2019
San Francisco, CA, US, 94105 Feb 8, 2019
Business System Specialist, Senior
Business System Specialist, Senior San Francisco, CA, US, 94105 Feb 7, 2019
San Francisco, CA, US, 94105 Feb 7, 2019
Electric Contract Performance Manager, Expert - San Ramon
Electric Contract Performance Manager, Expert - San Ramon San Ramon, CA, US, 94583 Feb 7, 2019
San Ramon, CA, US, 94583 Feb 7, 2019
Supervisor, Aviation Maintenance
Supervisor, Aviation Maintenance Oakland, CA, US, 94621 Feb 6, 2019
Oakland, CA, US, 94621 Feb 6, 2019
Accounting Analyst, Senior
Accounting Analyst, Senior San Francisco, CA, US, 94105 Feb 5, 2019
San Francisco, CA, US, 94105 Feb 5, 2019
Accounting Analyst, Senior
Accounting Analyst, Senior San Francisco, CA, US, 94105 Feb 5, 2019
San Francisco, CA, US, 94105 Feb 5, 2019
Cultural Resource Specialist-ESC-Sacramento
Cultural Resource Specialist-ESC-Sacramento Sacramento, CA, US, 95833 Feb 5, 2019
Sacramento, CA, US, 95833 Feb 5, 2019
Electric Compliance Specialist, Senior - Location Flexible
Electric Compliance Specialist, Senior - Location Flexible San Francisco, CA, US, 94105 Feb 4, 2019
San Francisco, CA, US, 94105 Feb 4, 2019
Electric Compliance Specialist, Senior - San Francisco
Electric Compliance Specialist, Senior - San Francisco San Francisco, CA, US, 94105 Feb 4, 2019
San Francisco, CA, US, 94105 Feb 4, 2019
Electric Compliance Specialist, Expert - San Francisco
Electric Compliance Specialist, Expert - San Francisco Rocklin, CA, US, 95765 Feb 4, 2019
Rocklin, CA, US, 95765 Feb 4, 2019
Electric Compliance Specialist, Expert - Rocklin
Electric Compliance Specialist, Expert - Rocklin Rocklin, CA, US, 95765 Feb 4, 2019
Rocklin, CA, US, 95765 Feb 4, 2019
Cybersecurity Technology Architect, Principal
Cybersecurity Technology Architect, Principal San Francisco, CA, US, 94105 Jan 28, 2019
San Francisco, CA, US, 94105 Jan 28, 2019