Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Mobile IOS Developer, Senior
Mobile IOS Developer, Senior San Francisco, CA, US, 94105 Nov 21, 2017
San Francisco, CA, US, 94105 Nov 21, 2017
Senior Business Project Manager, San Francisco, CA
Senior Business Project Manager, San Francisco, CA San Francisco, CA, US, 94105 Nov 21, 2017
San Francisco, CA, US, 94105 Nov 21, 2017
Manager, Paralegal Programs, San Francisco, CA
Manager, Paralegal Programs, San Francisco, CA San Francisco, CA, US, 94105 Nov 21, 2017
San Francisco, CA, US, 94105 Nov 21, 2017
Utility Worker - Gas Transm & Dsbn
Utility Worker - Gas Transm & Dsbn Sacramento, CA, US, 95826-4815 Nov 20, 2017
Sacramento, CA, US, 95826-4815 Nov 20, 2017
IT Planning Analyst, Senior
IT Planning Analyst, Senior San Francisco, CA, US, 94105 Nov 20, 2017
San Francisco, CA, US, 94105 Nov 20, 2017
Chief Counsel, Specialized Area
Chief Counsel, Specialized Area San Francisco, CA, US, 94105 Nov 20, 2017
San Francisco, CA, US, 94105 Nov 20, 2017
Gas Crew Leader-Arc
Gas Crew Leader-Arc Cupertino, CA, US, 95014-0599 Nov 20, 2017
Cupertino, CA, US, 95014-0599 Nov 20, 2017
Shift Control Technician (IBEW) - DCPP (Avila Beach, CA)
Shift Control Technician (IBEW) - DCPP (Avila Beach, CA) San Luis Obispo, CA, US, 93424-0056 Nov 20, 2017
San Luis Obispo, CA, US, 93424-0056 Nov 20, 2017
Apprentice Telecommunications Technician
Apprentice Telecommunications Technician Angels Camp, CA, US, 95222-9616 Nov 20, 2017
Angels Camp, CA, US, 95222-9616 Nov 20, 2017
Logistical Planner
Logistical Planner San Francisco, CA, US, 94105 Nov 20, 2017
San Francisco, CA, US, 94105 Nov 20, 2017
Project Controls Analyst (ESC), Gas Operations
Project Controls Analyst (ESC), Gas Operations San Ramon, CA, US, 94583 Nov 20, 2017
San Ramon, CA, US, 94583 Nov 20, 2017
Senior Engineer, Smart Grid Applications & Testing
Senior Engineer, Smart Grid Applications & Testing San Ramon, CA, US, 94583-1393 Nov 17, 2017
San Ramon, CA, US, 94583-1393 Nov 17, 2017
Project Engineer, Civil (ESC)
Project Engineer, Civil (ESC) San Francisco, CA, US, 94105 Nov 17, 2017
San Francisco, CA, US, 94105 Nov 17, 2017
Chief Counsel
Chief Counsel San Francisco, CA, US, 94105 Nov 17, 2017
San Francisco, CA, US, 94105 Nov 17, 2017
Senior Business Analyst, Sourcing
Senior Business Analyst, Sourcing San Luis Obispo, CA, US, 93401 Nov 16, 2017
San Luis Obispo, CA, US, 93401 Nov 16, 2017
Product Manager, Senior- Solar Choice
Product Manager, Senior- Solar Choice San Francisco, CA, US, 94105 Nov 16, 2017
San Francisco, CA, US, 94105 Nov 16, 2017
Business Finance Analyst, Associate
Business Finance Analyst, Associate San Francisco, CA, US, 94105 Nov 16, 2017
San Francisco, CA, US, 94105 Nov 16, 2017
Field Engineer (ESC) - Fresno
Field Engineer (ESC) - Fresno Fresno, CA, US, 93725 Nov 16, 2017
Fresno, CA, US, 93725 Nov 16, 2017
Power Generation Project Management Analyst, Senior (ESC) Auburn, CA, US, 95603 Nov 15, 2017
Senior Electrical Field Safety Specialist, Vegetation Management Contractor Safety - Location T San Francisco, CA, US, 94105 Nov 15, 2017
Power Generation Project Engineer (ESC)
Power Generation Project Engineer (ESC) Angels Camp, CA, US, 95222-9616 Nov 15, 2017
Angels Camp, CA, US, 95222-9616 Nov 15, 2017
Compensation Analyst, Senior
Compensation Analyst, Senior San Francisco, CA, US, 94105 Nov 15, 2017
San Francisco, CA, US, 94105 Nov 15, 2017
Manager, Vegetation Management Contractor Safety - Flexible Location San Francisco, CA, US, 94105 Nov 15, 2017
Manager, Business Technology
Manager, Business Technology San Francisco, CA, US, 94105 Nov 14, 2017
San Francisco, CA, US, 94105 Nov 14, 2017
Leadership Development Business Consultant
Leadership Development Business Consultant San Francisco, CA, US, 94105 Nov 14, 2017
San Francisco, CA, US, 94105 Nov 14, 2017