Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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EMF Program Lead, Electrical Engineer Expert
EMF Program Lead, Electrical Engineer Expert San Ramon, CA, US, 94583-1393 Apr 21, 2018
San Ramon, CA, US, 94583-1393 Apr 21, 2018
Senior Engineer, Electrical Engineering
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Principal Customer Privacy Specialist, San Francisco, CA San Francisco, CA, US, 94105 Apr 20, 2018
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Web Analytics Specialist, Expert San Francisco, CA, US, 94105 Apr 19, 2018
San Francisco, CA, US, 94105 Apr 19, 2018
Senior IT Network Specialist, Infrastructure & Operations - Central California San Ramon, CA, US, 94583 Apr 19, 2018
Utility Worker - Gas T&D- Vacaville (IBEW)
Utility Worker - Gas T&D- Vacaville (IBEW) Vacaville, CA, US, 95687-4729 Apr 19, 2018
Vacaville, CA, US, 95687-4729 Apr 19, 2018
Director, Credit Policy & Operations
Director, Credit Policy & Operations Stockton, CA, US, 95206 Apr 19, 2018
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Structured Energy Transactions: Manager, Competitive Solicitations
Structured Energy Transactions: Manager, Competitive Solicitations San Francisco, CA, US, 94105 Apr 19, 2018
San Francisco, CA, US, 94105 Apr 19, 2018
Substation Utility Worker - GC- Bakersfield (IBEW)
Substation Utility Worker - GC- Bakersfield (IBEW) Bakersfield, CA, US, 93308 Apr 19, 2018
Bakersfield, CA, US, 93308 Apr 19, 2018
Cybersecurity Research Intern
Cybersecurity Research Intern San Francisco, CA, US, 94105 Apr 18, 2018
San Francisco, CA, US, 94105 Apr 18, 2018
Market Design Analyst, Senior
Market Design Analyst, Senior San Francisco, CA, US, 94105 Apr 18, 2018
San Francisco, CA, US, 94105 Apr 18, 2018
Market Design Analyst, Expert
Market Design Analyst, Expert San Francisco, CA, US, 94105 Apr 18, 2018
San Francisco, CA, US, 94105 Apr 18, 2018
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Utility Worker, GC - Santa Rosa (IBEW) SANTA ROSA, CA, US, 95403 Apr 18, 2018
SANTA ROSA, CA, US, 95403 Apr 18, 2018
Gas Crew Leader - ARC (IBEW)
Gas Crew Leader - ARC (IBEW) Santa Cruz, CA, US, 95062-2795 Apr 18, 2018
Santa Cruz, CA, US, 95062-2795 Apr 18, 2018
Part-Time (20-24hrs) Service Representative I - Fresno
Part-Time (20-24hrs) Service Representative I - Fresno Fresno, CA, US, 93721-2708 Apr 18, 2018
Fresno, CA, US, 93721-2708 Apr 18, 2018
Utility Worker- Gas- GC- Petaluma (IBEW)
Utility Worker- Gas- GC- Petaluma (IBEW) Petaluma, CA, US, 94954 Apr 18, 2018
Petaluma, CA, US, 94954 Apr 18, 2018
Utility Worker - Gas-GC- Oakland (IBEW)
Utility Worker - Gas-GC- Oakland (IBEW) Oakland, CA, US, 94601-5012 Apr 18, 2018
Oakland, CA, US, 94601-5012 Apr 18, 2018
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Journey Engineer (Nuc), ESC - DCPP Avila Beach, CA, US, 93424-0056 Apr 17, 2018
Avila Beach, CA, US, 93424-0056 Apr 17, 2018