Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Power Generation Instructional Designer, Senior
Power Generation Instructional Designer, Senior Auburn, CA, US, 95602 Aug 21, 2018
Auburn, CA, US, 95602 Aug 21, 2018
Senior Business Performance Analyst, TO Portfolio Management
Senior Business Performance Analyst, TO Portfolio Management San Ramon, CA, US, 94583 Aug 21, 2018
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Senior HR Investigator Walnut Creek, CA, US, 94598 Aug 21, 2018
Walnut Creek, CA, US, 94598 Aug 21, 2018
Equipment Mechanic (IBEW)-Multiple Locations
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MBA Leadership Development Manager
MBA Leadership Development Manager San Francisco, CA, US, 94105 Aug 21, 2018
San Francisco, CA, US, 94105 Aug 21, 2018
Utility Worker - GC (IBEW) Sacramento
Utility Worker - GC (IBEW) Sacramento Sacramento, CA, US, 95828 Aug 21, 2018
Sacramento, CA, US, 95828 Aug 21, 2018
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Hydro Relay Electrical Technician, GC (IBEW) - Paradise Paradise, CA, US, 95969-3944 Aug 20, 2018
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Strategic Analyst, Principal - Strategy Formulation San Francisco, CA, US, 94105 Aug 20, 2018
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Land Planner, Senior San Francisco, CA, US, 94105 Aug 20, 2018
San Francisco, CA, US, 94105 Aug 20, 2018
Utility Worker - Gas- GC- Hayward (IBEW)
Utility Worker - Gas- GC- Hayward (IBEW) Hayward, CA, US, 94544 Aug 20, 2018
Hayward, CA, US, 94544 Aug 20, 2018
Senior Learning Strategist
Senior Learning Strategist San Ramon, CA, US, 94583 Aug 20, 2018
San Ramon, CA, US, 94583 Aug 20, 2018
Supervisor, Wildfire Safety Ops Center
Supervisor, Wildfire Safety Ops Center San Francisco, CA, US, 94105 Aug 18, 2018
San Francisco, CA, US, 94105 Aug 18, 2018
Gas Mechanic- San Jose (IBEW)
Gas Mechanic- San Jose (IBEW) San Jose, CA, US, 95119-1298 Aug 18, 2018
San Jose, CA, US, 95119-1298 Aug 18, 2018
Government Relations Representative
Government Relations Representative San Jose, CA, US, 95113 Aug 18, 2018
San Jose, CA, US, 95113 Aug 18, 2018
Gas Technical Specialist
Gas Technical Specialist San Ramon, CA, US, 94583 Aug 18, 2018
San Ramon, CA, US, 94583 Aug 18, 2018
Workstream Program Specialist (Contract Management PDS Specialist), Expert San Ramon, CA, US, 94583 Aug 17, 2018
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ProjectWise Administrator, Expert
ProjectWise Administrator, Expert San Ramon, CA, US, 94583 Aug 17, 2018
San Ramon, CA, US, 94583 Aug 17, 2018
Design Engineer (ESC) - San Ramon
Design Engineer (ESC) - San Ramon San Ramon, CA, US, 94583 Aug 17, 2018
San Ramon, CA, US, 94583 Aug 17, 2018
Expert Salesforce Business Analyst
Expert Salesforce Business Analyst San Ramon, CA, US, 94583 Aug 17, 2018
San Ramon, CA, US, 94583 Aug 17, 2018
Workstream Program Specialist (Change Lead), Principal
Workstream Program Specialist (Change Lead), Principal San Ramon, CA, US, 94583 Aug 17, 2018
San Ramon, CA, US, 94583 Aug 17, 2018
Supervisor, Cybersecurity
Supervisor, Cybersecurity Concord, CA, US, 94518 Aug 16, 2018
Concord, CA, US, 94518 Aug 16, 2018
Principal DevOps Software Engineer
Principal DevOps Software Engineer San Francisco, CA, US, 94105 Aug 16, 2018
San Francisco, CA, US, 94105 Aug 16, 2018
Senior Sourcing Quality Inspection Engineer, San Francisco, CA
Senior Sourcing Quality Inspection Engineer, San Francisco, CA San Francisco, CA, US, 94105 Aug 16, 2018
San Francisco, CA, US, 94105 Aug 16, 2018