Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Hydro Relay Electrical Technician, GC (IBEW) - Paradise
Hydro Relay Electrical Technician, GC (IBEW) - Paradise Paradise, CA, US, 95969-3944 Jun 23, 2018
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Senior Manager, S&H Programs (Flexible within Bay Area)
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Gas Technical Specialist
Gas Technical Specialist San Ramon, CA, US, 94583 Jun 23, 2018
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Cybersecurity Specialist, Expert
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Strategic Analyst, Principal - Strategy Formulation
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Supervisor, Integrated Planning
Supervisor, Integrated Planning San Francisco, CA, US, 94105 Jun 23, 2018
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Electric Settlements Analyst
Electric Settlements Analyst San Francisco, CA, US, 94105 Jun 23, 2018
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Change Lead, Expert
Change Lead, Expert San Francisco, CA, US, 94105 Jun 23, 2018
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Chief, Cost Transformation
Chief, Cost Transformation San Francisco, CA, US, 94105 Jun 22, 2018
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Gas Quality Control Specialist, Expert
Gas Quality Control Specialist, Expert Dublin, CA, US, 94568 Jun 22, 2018
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Enterprise Planning and Governance Analy
Enterprise Planning and Governance Analy San Francisco, CA, US, 94105 Jun 21, 2018
San Francisco, CA, US, 94105 Jun 21, 2018
Senior Instructional Designer
Senior Instructional Designer San Ramon, CA, US, 94583 Jun 21, 2018
San Ramon, CA, US, 94583 Jun 21, 2018
Power Generation Project Engineer (Civil) - ESC (Multiple Locations) Burney, CA, US, 96013 Jun 21, 2018
Supervisor, Gas T&D Maintenance and Construction
Supervisor, Gas T&D Maintenance and Construction Santa Cruz, CA, US, 95062 Jun 21, 2018
Santa Cruz, CA, US, 95062 Jun 21, 2018
Government Relations Representative
Government Relations Representative San Jose, CA, US, 95113 Jun 21, 2018
San Jose, CA, US, 95113 Jun 21, 2018
Expert IT Product Specialist (IIPA) - Flexible Location
Expert IT Product Specialist (IIPA) - Flexible Location San Francisco, CA, US, 94105 Jun 21, 2018
San Francisco, CA, US, 94105 Jun 21, 2018
Gas Asset Maintenance Strategist (East Bay - Oakland)
Gas Asset Maintenance Strategist (East Bay - Oakland) Oakland, CA, US, 94601 Jun 21, 2018
Oakland, CA, US, 94601 Jun 21, 2018
Power Generation Public Safety Specialist, Principal
Power Generation Public Safety Specialist, Principal San Francisco, CA, US, 94105 Jun 21, 2018
San Francisco, CA, US, 94105 Jun 21, 2018
Regulatory Case Coordinator - San Francisco, CA
Regulatory Case Coordinator - San Francisco, CA San Francisco, CA, US, 94105 Jun 21, 2018
San Francisco, CA, US, 94105 Jun 21, 2018
DCPP Administrative Associate - Nuclear (IBEW)
DCPP Administrative Associate - Nuclear (IBEW) San Luis Obispo, CA, US, 93424-0056 Jun 21, 2018
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Expert Supply Chain Responsibility Consultant, San Francisco, CA
Expert Supply Chain Responsibility Consultant, San Francisco, CA San Francisco, CA, US, 94105 Jun 21, 2018
San Francisco, CA, US, 94105 Jun 21, 2018
Supervisor, Business Analysis (San Ramon)
Supervisor, Business Analysis (San Ramon) San Ramon, CA, US, 94583 Jun 21, 2018
San Ramon, CA, US, 94583 Jun 21, 2018
Land Technician-San Ramon
Land Technician-San Ramon San Ramon, CA, US, 94583 Jun 20, 2018
San Ramon, CA, US, 94583 Jun 20, 2018
Platforms Software Engineer
Platforms Software Engineer San Francisco, CA, US, 94105 Jun 20, 2018
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Expert Product Owner
Expert Product Owner San Francisco, CA, US, 94105 Jun 20, 2018
San Francisco, CA, US, 94105 Jun 20, 2018