Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Principal Privacy Specialist, San Francisco, CA
Principal Privacy Specialist, San Francisco, CA San Francisco, CA, US, 94105 Dec 15, 2018
San Francisco, CA, US, 94105 Dec 15, 2018
Contract Administrator, Senior - San Ramon
Contract Administrator, Senior - San Ramon San Ramon, CA, US, 94583 Dec 14, 2018
San Ramon, CA, US, 94583 Dec 14, 2018
Business System Specialist, Expert
Business System Specialist, Expert San Ramon, CA, US, 94583 Dec 14, 2018
San Ramon, CA, US, 94583 Dec 14, 2018
Nuclear Radiation Protection Supervisor, DCPP
Nuclear Radiation Protection Supervisor, DCPP San Luis Obispo, CA, US, 93424 Dec 14, 2018
San Luis Obispo, CA, US, 93424 Dec 14, 2018
Utility Worker - GC- Gas (IBEW) -San Jose
Utility Worker - GC- Gas (IBEW) -San Jose San Jose, CA, US, 95131 Dec 14, 2018
San Jose, CA, US, 95131 Dec 14, 2018
Utility Worker - GC- Gas (IBEW)-Antioch
Utility Worker - GC- Gas (IBEW)-Antioch Antioch, CA, US, 94509 Dec 14, 2018
Antioch, CA, US, 94509 Dec 14, 2018
Senior Mechanical Engineer
Senior Mechanical Engineer San Ramon, CA, US, 94583 Dec 13, 2018
San Ramon, CA, US, 94583 Dec 13, 2018
Senior Settlements Analyst - San Francisco, CA
Senior Settlements Analyst - San Francisco, CA San Francisco, CA, US, 94105 Dec 13, 2018
San Francisco, CA, US, 94105 Dec 13, 2018
Field Engineering Technician-ESC (Sacramento)
Field Engineering Technician-ESC (Sacramento) Sacramento, CA, US, 95828 Dec 13, 2018
Sacramento, CA, US, 95828 Dec 13, 2018
Mapping Technician, Gas-ESC (Concord)
Mapping Technician, Gas-ESC (Concord) Concord, CA, US, 94518 Dec 13, 2018
Concord, CA, US, 94518 Dec 13, 2018
Field Engineering Technician (ESC) - Various Locations
Field Engineering Technician (ESC) - Various Locations Chico, CA, US, 95928 Dec 13, 2018
Chico, CA, US, 95928 Dec 13, 2018
Technical Accounting and Disclosure, Chi
Technical Accounting and Disclosure, Chi San Francisco, CA, US, 94105 Dec 12, 2018
San Francisco, CA, US, 94105 Dec 12, 2018
Program Manager, Senior (Commercial Programs)
Program Manager, Senior (Commercial Programs) San Francisco, CA, US, 94105 Dec 12, 2018
San Francisco, CA, US, 94105 Dec 12, 2018
Contract Field Ops Supervisor
Contract Field Ops Supervisor Fresno, CA, US, 93725 Dec 12, 2018
Fresno, CA, US, 93725 Dec 12, 2018
Strategic Analyst, Senior
Strategic Analyst, Senior San Francisco, CA, US, 94105 Dec 12, 2018
San Francisco, CA, US, 94105 Dec 12, 2018
Wildfire Safety Ops Center Supervisor
Wildfire Safety Ops Center Supervisor San Francisco, CA, US, 94105 Dec 12, 2018
San Francisco, CA, US, 94105 Dec 12, 2018
Incident Response Analyst, Expert
Incident Response Analyst, Expert Concord, CA, US, 94518 Dec 12, 2018
Concord, CA, US, 94518 Dec 12, 2018
Electric Customer Service Specialist, Sr
Electric Customer Service Specialist, Sr San Francisco, CA, US, 94105 Dec 12, 2018
San Francisco, CA, US, 94105 Dec 12, 2018
Field Engineer (ESC) - Salinas
Field Engineer (ESC) - Salinas Salinas, CA, US, 93901 Dec 12, 2018
Salinas, CA, US, 93901 Dec 12, 2018
Gas Facility Engineer, Senior (Flexible Location)
Gas Facility Engineer, Senior (Flexible Location) Concord, CA, US, 94520 Dec 12, 2018
Concord, CA, US, 94520 Dec 12, 2018
Supervisor, Aviation Maintenance
Supervisor, Aviation Maintenance Oakland, CA, US, 94621 Dec 12, 2018
Oakland, CA, US, 94621 Dec 12, 2018
Utility Worker - GC- Gas (IBEW)- Sacramento
Utility Worker - GC- Gas (IBEW)- Sacramento Sacramento, CA, US, 95828 Dec 12, 2018
Sacramento, CA, US, 95828 Dec 12, 2018
Supervisor, Cybersecurity
Supervisor, Cybersecurity Concord, CA, US, 94518 Dec 10, 2018
Concord, CA, US, 94518 Dec 10, 2018
Metering Systems Technician
Metering Systems Technician Merced, CA, US, 95340-6012 Dec 10, 2018
Merced, CA, US, 95340-6012 Dec 10, 2018
Cybersecurity IT Solutions Engineer, Senior
Cybersecurity IT Solutions Engineer, Senior Concord, CA, US, 94520 Dec 10, 2018
Concord, CA, US, 94520 Dec 10, 2018