Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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Senior Technical Training Instructor
Senior Technical Training Instructor Livermore, CA, US, 94550 Oct 21, 2018
Livermore, CA, US, 94550 Oct 21, 2018
Supervisor Gas Quality Management-Data - Flexible Location
Supervisor Gas Quality Management-Data - Flexible Location San Ramon, CA, US, 94583 Oct 20, 2018
San Ramon, CA, US, 94583 Oct 20, 2018
Sr. CAP Specialist, ECAP Operations
Sr. CAP Specialist, ECAP Operations Concord, CA, US, 94520 Oct 20, 2018
Concord, CA, US, 94520 Oct 20, 2018
Senior VMware vRealize Engineer
Senior VMware vRealize Engineer Concord, CA, US, 94520 Oct 20, 2018
Concord, CA, US, 94520 Oct 20, 2018
Electric Contract Performance Manager, Expert - Clovis
Electric Contract Performance Manager, Expert - Clovis San Ramon, CA, US, 94583 Oct 19, 2018
San Ramon, CA, US, 94583 Oct 19, 2018
Electric Contract Performance Manager, Senior - Clovis
Electric Contract Performance Manager, Senior - Clovis San Ramon, CA, US, 94583 Oct 19, 2018
San Ramon, CA, US, 94583 Oct 19, 2018
Senior Strategic Analyst
Senior Strategic Analyst San Francisco, CA, US, 94105 Oct 19, 2018
San Francisco, CA, US, 94105 Oct 19, 2018
Journeyman Lineman - Line of Progression - Various Locations
Journeyman Lineman - Line of Progression - Various Locations Marysville, CA, US, 95901 Oct 19, 2018
Marysville, CA, US, 95901 Oct 19, 2018
Security Project Delivery Solutions Architect, Principal
Security Project Delivery Solutions Architect, Principal San Francisco, CA, US, 94105 Oct 19, 2018
San Francisco, CA, US, 94105 Oct 19, 2018
Senior Technical Procurement Specialist, Power Generation
Senior Technical Procurement Specialist, Power Generation Auberry, CA, US, 93602 Oct 19, 2018
Auberry, CA, US, 93602 Oct 19, 2018
Business Operations Specialist, Senior
Business Operations Specialist, Senior San Francisco, CA, US, 94105 Oct 19, 2018
San Francisco, CA, US, 94105 Oct 19, 2018
Power Generation License Coordinator, Associate (ESC)
Power Generation License Coordinator, Associate (ESC) San Francisco, CA, US, 94105 Oct 19, 2018
San Francisco, CA, US, 94105 Oct 19, 2018
Senior Technical Procurement Specialist, Power Generation Auburn, CA, US, 95602 Oct 19, 2018
DCPP Telecommunications Technician (IBEW) - Avila Beach, CA
DCPP Telecommunications Technician (IBEW) - Avila Beach, CA San Luis Obispo, CA, US, 93424 Oct 19, 2018
San Luis Obispo, CA, US, 93424 Oct 19, 2018
Senior Construction Safety Specialist
Senior Construction Safety Specialist Bakersfield, CA, US, 93313 Oct 19, 2018
Bakersfield, CA, US, 93313 Oct 19, 2018
Gas Distribution Engineer-ESC (San Rafael)
Gas Distribution Engineer-ESC (San Rafael) San Rafael, CA, US, 94901 Oct 19, 2018
San Rafael, CA, US, 94901 Oct 19, 2018
Utility Worker - GC- Gas-Antioch
Utility Worker - GC- Gas-Antioch Antioch, CA, US, 94509 Oct 19, 2018
Antioch, CA, US, 94509 Oct 19, 2018
Building Technician- San Francisco
Building Technician- San Francisco San Francisco, CA, US, 94105 Oct 19, 2018
San Francisco, CA, US, 94105 Oct 19, 2018
Power Generation Instructional Designer, Senior
Power Generation Instructional Designer, Senior Auburn, CA, US, 95602 Oct 18, 2018
Auburn, CA, US, 95602 Oct 18, 2018
Transmission Planning Engineer (ESC)
Transmission Planning Engineer (ESC) San Francisco, CA, US, 94105 Oct 18, 2018
San Francisco, CA, US, 94105 Oct 18, 2018
Electric Contract Specialist, Expert - San Ramon/Rocklin/Clovis San Ramon, CA, US, 94583 Oct 18, 2018
External Reporting Analyst, Senior
External Reporting Analyst, Senior San Francisco, CA, US, 94105 Oct 18, 2018
San Francisco, CA, US, 94105 Oct 18, 2018
MBA Leadership Development Manager
MBA Leadership Development Manager San Francisco, CA, US, 94105 Oct 18, 2018
San Francisco, CA, US, 94105 Oct 18, 2018
Senior Supply Chain Responsibility Consultant, San Francisco, CA
Senior Supply Chain Responsibility Consultant, San Francisco, CA San Francisco, CA, US, 94105 Oct 18, 2018
San Francisco, CA, US, 94105 Oct 18, 2018
Payroll Accounting Services Analyst
Payroll Accounting Services Analyst San Francisco, CA, US, 94105 Oct 18, 2018
San Francisco, CA, US, 94105 Oct 18, 2018