Director, Dispatch and Scheduling

Requisition ID # 170546 

Job Category: Maintenance / Construction / Operations 

Job Level: Director/Chief

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Fresno

Department Overview

The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance, construction, asset management, business planning, restoration, and emergency response.

Position Summary

The Dispatch & Scheduling Director oversees and directs an organization working 24/7 to ensure that field personnel are safely dispatched to respond to emergency calls, resolve outages, satisfy customer requests, perform maintenance and compliance work activities. Responsibilities include, but are not limited to, ensuring timely response to electric emergencies, outages, scheduling and dispatching field resources to execute on streetlight repair, new customer service requests, compliance activities, customer and company maintenance work.  Direct and provide Company strategy on scheduling and call out systems, Meter Set Desk activities, FAS Timecard processing, Customer Express Connections, ARCOS Application and Field Metering support.  Incumbents work with key operational stakeholders to ensure the most efficient and streamlined strategies and processes for moving field resources where they need to be within the service territory, ensuring customer needs are met and providing immediate response for public safety.

This position is hybrid, working from your remote office and your assigned work location 50% of the time or based on business need. The assigned work location is Fresno.  

Reporting

This position will report to the Sr. Director, Distribution Grid Ops.

Job Responsibilities 

• Provides strategic leadership for assigned departments to maximize safety, quality, efficiency, and goal attainment.
• Provides oversight and direction for field Dispatch & Scheduling services within the service territory.
• Ensures the most effective technology and services are in place to be able to quickly respond to emergencies and customer needs. Oversees the administration, usage, and implementation of resource management software within various lines of business, and establishes policies, procedures, standards and best practices. 
• Strengthens customer loyalty through effective strategies and processes designed to create quicker response time and workload planning for both known and unknown customer demands.
• Manages all metrics for the service territory related to dispatch, 911 emergency dispatch and response, planning, outages, streetlight repair, customer or public agency requests, scheduling and/or clerical activities. Reviews metrics and seeks opportunities for improvement.
• Manages restoration resource planning for system emergencies. Negotiates with and influences peers and leadership to provide proper storm coverage needs and ensures appropriate regional resource availability. Oversees resource movement across the service territory as system emergency conditions change.
• Manages department budgets and forecasts, prepares monthly financial reports and explores cost saving alternatives. Influences budget and unit cost through resource planning and process improvements.
• Partners with peers in other lines of business and with external organizations to improve overall business results.
• Provides leadership and strategic direction for a geographically dispersed professional and union represented team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.

Background Qualifications

Minimum

• Bachelor’s degree or equivalent experience
• 10 years of related experience
• 5 years of progressive leadership experience, preferably in field services or dispatching activities in the energy industry (gas or electric)

Desired 

• Master’s degree 
• 3 years of experience leading large teams in an organization that operates 24 hours per day/7 days per week.
• Experience leading a unionized workforce
• Change management experience
• Experience implementing new technology with programs and system management including SAP and other work and resources systems
• Experience using systems and programs to manage work and predict workloads

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

• Sees ahead to future possibilities and translates them into breakthrough strategies.
• Operates effectively, even when things are not certain, or the way forward is not clear.

A Leader in the Community and Industry

• Effectively builds formal and informal relationship networks inside and outside the organization.
• Anticipates and balances the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Creating and maintaining a speak up culture free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building teams with a strong identity that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Values Inclusion and Respects Individual Differences

• Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

• Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes safety, compliance, and ethics.
• Building on necessary level of industry, company, and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

• Building strong customer relationships and delivering hometown, customer-centric solutions.

Compensation

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 

We estimate the successful candidate hired into this role will be placed within the reasonable compensation range of $167,200 to $240,350. The decision will be made on a case-by-case basis.  This leadership role is also eligible for an annual Short Term Incentive Plan (STIP) award, as well as the Long Term Incentive Plan (LTIP) grant.