Operations Support Specialist, Senior

Requisition ID # 168889 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Individual Contributor

Business Unit: Operations - Other

Work Type: Onsite

Job Location: Sacramento

Department Overview

The Safety and Infrastructure Protection Team (SIPT) serves under the Wildfire Operations (WO) – Wildfire, Emergency and Operations (WEO) organization and performs wildfire mitigation, wildfire prevention, asset protection, and emergency fire response to support PG&E’s stand that catastrophic wildfires shall stop.  The purpose of the SIPT organization is to safeguard PG&E coworkers and our communities by protecting our infrastructure through ignition containment, hazard mitigation, and emergency response. To accomplish this, the team performs a wide range of emergency responses, wildfire mitigation, and routine work activities.

Position Summary

Operations Support Specialists work in a round-the-clock/365-day operation. They receive information and requests for assistance from various sources, including SIPT field units, HAWC, PSS Team, Fresno Dispatch, and by monitoring agency radio communications. They work in conjunction with field supervisors to evaluate the need for response to various types of incidents including Fires, 911 standby, EPSS outages, emergency switching and emergency work. They assign and track resources utilizing a resource management platform throughout the service territory.    

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs

Bay Area –  $102,000 - $139,700

Job Responsibilities

• Perform  SIPT internal and external communications.
• Collaborate with internal teams to asses/validate hazards and risks.
• Ensure proper response to hazards or threats to company/public safety and/or company assets/property.
• Provide situational awareness to SIPT leadership and other internal partners.
• Provide SIPT situational updates during group meetings and/or calls.
• Conduct training for communications personnel in the operation of radio/telephone systems, computer-aided dispatching (resource management), and documentation.
• Request fire prediction analysis, as needed.
• Execute special projects and/or initiatives.
• Work with and assist coworkers in learning radio transmission terminology, area geography, and departmental rules/regulations/SOGS. 

Qualifications

Minimum:

• High School or GED-General Educational Development-GED Diploma
• 2 years of job-related experience as a firefighter 
• 2 years of job-related experience as a dispatcher in a public safety department
• ICS-300 Intermediate Incident Command System
• S-290 - Intermediate Wildland Fire Behavior 
• Ability to work 24 hours per day-7 days per week environment

Desired:

• Bachelor’s degree in job-related discipline or equivalent experience
• AS in Fire Technology
• Experience working in a public safety agency, performing resource allocation and tracking on a statewide level
• Experience in training others
• Experience preparing Incident Action Plans
• Experience in the use of mapping tools
• Experience working at the local level at all All-Hazards Incident Command Team
• Proficient in Microsoft Office applications
• Proficient in Adobe Acrobat Pro
• Ability to work collaboratively with others
• Ability to plan, prioritize and coordinate
• Ability to handle emergency response situations and to work in a stressful environment
• Ability to work independently with little day-to-day guidance
• Clear and precise communication skills via various methods and to different audiences
• Basic understanding of utility procedures and operations