Undergrounding Program Customer Experience and Engagement Intern

Requisition ID # 171486 

Job Category: Administrative / Clerical 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Dublin; Sacramento

Department Overview

The Customer Experience & Engagement team, part of the Underground program in Electric Operations, is a collaborative, data‑informed, and customer‑obsessed group dedicated to understanding and improving the end‑to‑end experiences of our customers. We work closely with cross‑functional partners to identify pain points, elevate customer insights, and design solutions that enhance satisfaction, increase engagement, and strengthen trust.

Our focus is to ensure every customer interaction is clear, seamless, and supportive—and that our organization has the tools, insights, and strategies needed to deliver exceptional experiences consistently.

Position Summary

 You will support a fast‑paced and highly collaborative team dedicated to improving the customer experience and identifying actionable customer insights across the Undergrounding program. You will contribute to research, analysis, communications, and program support efforts that will help drive measurable improvements in the customer experience.

This internship offers hands‑on opportunities to interact with customers, participate in community events, collect and summarize customer insights, and support field crews and contractors. You will develop practical skills in communication, problem‑solving, data organization, and customer engagement while learning how customer experience strategies are developed and implemented for a multi-step, extended project lifecycle.

This position is hybrid, combining remote work and in‑person collaboration at least 1–3 days per week either in the field or at other office/meeting center locations throughout PG&E’s service territory, depending on business needs.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 

The hourly rate for this position ranges from $24.52 to $35.37  

Job Responsibilities

• Supports in‑person community engagement events, including ordering materials, helping team members manage event logistics and assisting with setup and breakdown as needed.  
• Engages in direct customer contact, providing basic information, gathering feedback, and helping connect customers with the appropriate resources or team members.
• Provides field support as needed, accompanying team members to customer sites, community locations, or field offices to observe and document customer experience activities.
• Completes various supportive tasks, including scheduling meetings, preparing notes, organizing files, and updating tracking tools.
• Assists with maintaining customer experience documentation, project logs, and data entry across shared systems.
• Helps compile customer feedback, survey responses, and insights into summaries or simple reports for team review.
• Supports logistics for workshops, meetings, interviews, and engagement activities with internal and external partners.
• Follows established procedures to handle sensitive information, ensuring all customer data and internal documentation are managed securely.
• Provides general operational support to Customer Experience & Engagement team members, helping move tasks forward and ensuring smooth day‑to‑day workflows.
• Participates in process improvement discussions by sharing observations from fieldwork, customer interactions, and administrative tasks.

Qualifications

Minimum:

• Qualified candidates are pursuing a Bachelor’s or Master’s degree in Marketing, PR, political science or in a related humanities field at an accredited University Students must be continuing their education towards their degree during and/or after the internship

•  A valid CA drivers license

Desired:

• Experience with community organizing and public speaking

• Experience in a customer service/experience role

• Experience in an elected official's office

• Experience with campus club involvement

PG&E is unable to provide VISA sponsorship to students on an F-1, J-1 or other student visa for this position.