Senior Manager, Performance Improvement

Requisition ID # 167072 

Job Category: Business Operations / Strategy 

Job Level: Senior Manager

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Operations Support is dedicated to creating cross-commodity consistency and standards in Operations. The team provides support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers.

Position Summary

Leads continuous improvement programs, including organizational performance Waste Elimination, key metrics,  and Process Architecture in Operations,.  Partners with the operating groups to measure, track, manage, and communicate business needs, organizational objectives, and performance improvements. Works with senior leaders to deliver performance improvements through safety improvements, quality enhancement, productivity gains, and cost reductions by providing analytical rigor, disciplined methodology, and enhanced visibility to process and performance improvement opportunities. The incumbents direct a focus on continuous improvement and management to move the company to leading performance. 

• This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area –  $151,000 - $224,400        
        

And/or        
        

California - $143,000 - $213,400        

Job Responsibilities

• Leads and manages continuous improvement programs.
• Works with leadership to establish key performance metrics; works with operating groups to develop departmental supporting metrics and programs, and coordinates alignment and resources. 
• Leads gathering and analysis of Process Architecture results, identifies and prioritizes gaps in performance, and develops and monitors action plans for continuous improvement; leads deep dives and change management activities as required.
• Leads team responsible for the overall definition and high-quality maintenance of performance deliverables and reports to measure, track and improve performance.
• Identifies and develops process improvement opportunities; coordinates alignment of departmental scorecards; ensures alignment with corporate goals and programs.
• Collaborates with senior leadership on development of three-year performance improvement plan 
• Serves as primary point of contact for Business Finance support, , 
• Works with operating group leadership and other operating experts to improve data integrity, forecast accuracy, and performance to plan.
• Builds and leads a team including managers, principals, and other levels of professionals. 

Qualifications

Minimum:

• Bachelors Degree in Business, Economics, Finance, or related discipline, or equivalent experience.
• 10 years’ experience in utility or other relevant business experience.

Desired:

• Experience with project, process, and change management.
• Solid understanding of the business model for Operations, and performance and process improvements.
• Understanding of how business knowledge can be best leveraged to meet strategic business objectives.
• Demonstrated proficiency in Word, Excel, and PowerPoint. 
• Excellent communication skills. Must be able to communicate clearly, concisely and effectively with multiple levels within organization and enterprise.
• Demonstrated experience with leading a successful direct and matrixed team.
• Demonstrated ability to quickly assess the impact of performance results on the business and to recommend appropriate strategies/ actions to correct and promote continuous improvement.
• Demonstrated experience with managing performance scorecards, dashboards and benchmarking processes.