Quality Operations Specialist, Expert

Requisition ID # 173643 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

Position Summary:

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $126k.

Bay Area Maximum: $200k.

&/OR

California Minimum: $120k.

California Maximum: $190k.

Job Responsibilities:

Corrective Action Program (CAP):

•Serves as a subject matter expert providing guidance, recommendations and coaching to leaders and their teams regarding CAP and quality system engineering.

•Works on high impact issues that may pose significant risk to the business

•Develops and leads teams to perform investigations of the most complex issues identified within CAP.

•Ensures all affected stakeholders collaborate in investigations and facilitates agreement on the root cause as well as any contributing causes of issues.

•With stakeholder concurrence, develop appropriate corrective action plans that contain effective solutions for causes to issues to prevent recurrence.

•Verifies corrective actions are implemented and validates effectiveness to prevent recurrence business process analysis and business process reengineering

•Works with leaders to develop quality management plans to implement quality assurance and quality control

•Review failure data, perform trend analysis, and make recommendations to improve system performance

•Recommends process improvements for monitoring, executing and reporting

•Promotes performance improvement Other

•May coach and provide direction to less experienced team members

•Works with directors and managers across organizations to provide expert opinion and influence decisions Process Improvement

•Develops and leads teams to perform

Qualifications:

Minimum

•High School diploma or equivalent

•7 years of progressive experience in utility operations or in other highly regulated industry

•2 years of experience with causal evaluation methods and investigations

Desired:

•BA/BS

Cause evaluation training Certification(s) in one or more of the following:

•             HFACS/Organization Learning Tool

•             Root Cause Analysis

•             Barrier Analysis/Fault Tree Analysis

• Lean Six Sigma
• TapRooT
• Project Management