Program Manager, Senior

Requisition ID # 159133 

Job Category: Project / Program Management 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

In Customer Care, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. Within Customer Care, PG&E’s Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management programs, including energy efficiency, distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department’s legacy of effective energy efficiency programs on into the future.

Within Low Income and Disadvantaged Communities department, the Energy Savings Assistance (ESA) Program helps income-qualified residential customers throughout PG&E’s service territory reduce energy consumption and costs while increasing their health, comfort, and safety. Qualified customers receive no-cost home weatherization, energy efficient appliances, and energy education services also referred to as program measures. Through this state-mandated program, PG&E has helped customers save over $54 million on their energy bills since 1983.

Position Summary

The Senior Program Manager (Sr. PM) will be responsible for managing the design and launch of new measures and managing current measures.  Measures include all technology families as well as energy education, which includes training customers on rates, My Account training, etc.  The Sr. PM will be responsible for launch readiness, which includes ensuring contractors are trained on new measures.

This role will build relationships with other Investor-Owned Utilities (IOUs) and industry partners, effectively interfacing with teams throughout the CES organization, including the Energy Training Center (ETC) and Pricing Products.  The person in this position should have experience running or managing energy programs or similar experience.

The successful candidate will have a proven track record of managing energy savings, working with cross-functional teams, and demonstrate effective communication abilities. The Sr. PM role is expected to operate independently, manage complex initiatives, and accomplish program objectives with minimal coaching. The chosen candidate is also expected to have strong presentation, written, and verbal communication skills, the ability to inform and influence leadership decision making, and the ability to effectively work both in teams and individually.

This position is hybrid, working from your remote office and Oakland, CA based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $102,000.00
Bay Area Maximum: $162,000.00
 

Responsibilities

• Process invoicing and accruals for RHA Technical Contract
• Evaluate, design, and launch new energy saving measures
• Communicate measures updates
• Review technical documents such as measure workpapers to propose changes to program measure mix offered to customers.
• Update & maintain the Installations Standards manual
• Manage and track issues resolution
• Manage Implementers to ensure key performance indicators and service level agreements are met
• Manage enhanced Energy Education
• Manage the Energy Training Center (ETC)relationship
• Support the introduction of fuel-substitution/electrification measures to the ESA Program
• Completes moderate to complex problems and takes a new perspective on existing solutions plan and goals.
• Works independently on most issues.
• Provides direction on overall program plan and goals.
• Responsible for most/all deliverables within the program implementation plan.
• Communicates findings and recommendations to various levels of management.
• Represents PG&E ESA Program at ESA Working Groups with CPUC and other program stakeholders
• Develops budget forecasts, conducts analysis in support of identifying budget variances, and develops solutions to address
• Develop new and ad-hoc reports, summarize findings and recommendations, and provide business insight.

Qualifications

Minimum:

• Bachelor’s degree or equivalent work experience
• 6 years of experience in program management and/or product management

Desired:

• MBA or equivalent graduate degree
• Demonstrated experience in business planning, product development, marketing development, and process implementation
• Program management experience
• Demonstrated ability to resolve issues of a complex nature
• Ability to analyze, understand, and communicate information accurately
• Ability to effectively manage multiple projects with demanding time constraints
• Effective at negotiating and able to communicate comfortably at all levels internally and externally with third parties
• Strong written and verbal communications skills with the ability to address issues, educate, influence, and present complex information with ease and clarity to management
• Proficiency in Excel, Word, PowerPoint
• Experience with energy efficiency and/or low-income programs
• Knowledge and understanding of residential and/or low-income customers
• Outstanding analytical skills to develop insights and recommendations to shape program strategy
• Demonstrated ability to examine a problem from different perspectives without losing sight of the big picture
• Utility industry or regulatory experience

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