Program Manager, Expert

Requisition ID # 175607 

Job Category: Project / Program Management 

Job Level: Individual Contributor

Business Unit: Customer & Corporate Affairs

Work Type: Hybrid

Job Location: Oakland

Job Summary

The Program Manager, Expert will serve as the data analytics, reporting, and enablement lead for issue and escalation management within the Local Affairs organization. The role develops and maintains dashboards, reporting platforms, performance metrics, and analytical tools that provide visibility into issue trends, risks, root causes, aging, resolution effectiveness, and overall program performance.

The role translates data into actionable insights for regional teams and leadership by defining reporting requirements, establishing metrics and data standards, monitoring data quality, conducting trend and root-cause analysis, and delivering recurring and ad hoc reporting.

The role also develops and maintains program governance, processes, procedures, playbooks, guidance, templates, training materials, and other standard work to support consistent execution. Through stakeholder engagement and continuous improvement, the Program Manager strengthens reporting capabilities, data quality, processes, and program effectiveness

This position is hybrid, working from your remote office and Oakland General Office once per week and based on business needs.  Travel across the service area may be required.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

A reasonable salary range is:

Bay Area Minimum: $129,000

Bay Area Maximum: $207,00

Job Responsibilities

• Data Analytics & Insights: Analyze issue and escalation data to identify trends, risks, root causes, aging, recurring themes, and opportunities for improvement.
• Dashboards & Reporting: Develop and maintain dashboards, scorecards, reporting platforms, and visualizations that provide actionable visibility into program and regional performance.
• Metrics & Data Governance: Establish performance measures, metric definitions, data standards, and quality controls to ensure consistent and reliable reporting.
• Executive & Operational Reporting: Translate data into concise reporting, insights, and performance narratives that support leadership decisions, operating reviews, and strategic priorities.
• Process & Guidance Development: Develop and maintain governance standards, procedures, workflows, playbooks, guidance documents, templates, job aids, and other standard work.
• Program Governance & Enablement: Provide governance, quality assurance, tools, training, and support to drive consistent execution across regional issue and escalation management resources.
• Knowledge Management & Training: Maintain program resources and repositories and support onboarding, capability development, and best-practice sharing.
• Reporting & Process Improvement: Continuously improve data capture, dashboards, reporting automation, processes, tools, and analytical capabilities based on business needs and user feedback.
• Cross-Functional Support: Support initiatives requiring data analysis, reporting, process development, stakeholder coordination, and execution support.

Qualifications

Minimum

• Bachelor degree or equivalent experience in business.

• 8 years of related experience or equivalent

Desired

• Ability to influence leaders inside and outside of the department through data analysis, insights and recommendations

• Ability to lead large and complex projects working with cross-functional teams

• Ability to create compelling business cases based on complex business environments and inputs

• Adept at addressing issues with diplomacy and tact

• Excellent negotiation skills.