Requisition ID # 165493
Job Category: Customer Support / Operations
Job Level: Manager/Principal
Business Unit: Engineering, Planning & Strategy
Work Type: Hybrid
Job Location: Oakland
Department Overview
Position Summary
Aligns customer need, market potential, technology readiness, and
regulatory policy to develop and execute business plans that deliver
demand-side products to PG&E's customers. Provides product strategy,
content, and evaluation by collecting insights into customer need,
testing concepts and developing prototypes, defining features and
benefits of products, building the solution, articulating a distinct
value proposition, testing with customers, managing a continuous
improvement cycle to improve efficacy and cost-effectiveness, and
versioning or exiting offerings in the product portfolio.
Job Responsibilities
Articulate product goals and mission to key stakeholder teams to assure development of a product that meets market needs.Manage all key company stakeholders and oversee development milestones with transparency; appropriately involve necessary stakeholders for sign-off processes involved for each milestone.Manage existing behavior change products, development of new products, and sunset of products at the end of their lifecycle.Review all product deliverables to assure the offering is complete, meets specific needs, and includes optimal materials both in the box and on-line to assure customer satisfaction.Support marketing and sales as the subject matter expert, providing content and technology information to our delivery channels.Support regulatory activities by writing testimony, responding to data requests, meeting with regulators and other IOUs, and providing content for regulatory filings.Test product or service offerings in the market (or in simulation).Assess competitive offerings and substitutes through market surveillance and identify the unique, sustainable value of PG&E’s offering.Develop business cases to identify principal technical and commercial levers that drive adoption decisions.Develop policies and procedures for the product.Develop product briefs detailing incentive levels, technology information and verification, service offering and the high-level go-to-market strategy.Develop Request for Proposals (RFPs) and IT estimates for work related to product improvements.Ensure product attribution by developing strategies to evolve calculators and other methods for defining product achievements in the marketplace.Identify and evaluate existing and emerging energy-related technologies and/or products.Identify product improvement needs based on customer research, marketing and sales feedback, measurement and evaluation reports, and internal ideation and gap analysis.
Qualifications
Minimum:
Bachelors Degree in job-related discipline or equivalent experienceDesired:
Masters Degree or equivalent experienceJob-related experience, 10 years