Principal Product Manager, Demand Response

Requisition ID # 160328 

Job Category: Customer Support / Operations 

Job Level: Manager/Principal

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

PG&E's Load Management Solutions (LMS) department is responsible for designing, implementing, and administering customer demand side management programs including, energy efficiency, electric vehicles, distributed generation, demand response (DR) and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses.

The Demand Response Operations & Programs (DROP) team within LMS develops, manages, and operates PG&E’s 700 megawatt DR program portfolio, which is utilized during periods of strain on the electric grid or during periods of high prices.  The DR team works closely with other LMS departments involved in demand side management (DSM) policies and programs, with PG&E’s Energy Policy and Procurement department, and with PG&E’s Business Energy Solutions and Customer Operations teams.

Position Summary

The Product Manager, Principal in DROP is responsible for planning, implementing and improving the Demand Response Market Integration (DRMI) information technology platform, which is used by the DR Operations team to deliver our programs to customers. The Product Manager, Principal should be a positive influencer that can drive results in a high-demand, highly regulated environment. The Product Manager, Principal will report to, and work collaborative, with the Manager of DR Operations to designing and executing technology solutions that meet our goals. You will apply your knowledge and experience to understand business and technology challenges and opportunities.

This position is hybrid, working from your remote office and your assigned work location based on business need. The preferred work location is Oakland, CA.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

A reasonable salary range is:​

Bay Area Minimum: $140,000

Bay Area Maximum: $238,000

Job Responsibilities

• Aggregate stakeholder feedback and manage prioritization of requests, including the facilitation of workshops to identify and prioritize highest impact needs and opportunities holistically.
• Develop strategic recommendations for future product roadmap items based on industry trends, usage statistics, and business process workflow statistics and observations.
• Collaborate with technical teams to execute successful Release Planning.
• Work with Business teams to determine the value of new product features based on the cost to develop versus the forecasted benefit.
• Oversee the creation of requirements by holding working sessions with stakeholders
• Oversee the implementation of change management strategies to ensure stakeholder commitment, communication and engagement throughout the product lifecycle
• Be responsible for understanding both the technical and business side of product
• Keep up to date with Salesforce technology and meet key metrics confirming continuous improvement, client satisfaction and increased adoption.

Qualifications

Minimum:

• Bachelor of Arts or Bachelor of Science in Business, Economics, Marketing, Psychology, or related.
• 10 years of relevant work experience

Desired:

• Excellent stakeholder management skills
• Excellent communication and presentation skills
• Ability to build and maintain effective working relationships across departments
• Strong ability to lead initiatives from concept to completion
• Excellent verbal and written communication skills, interacting with all levels of the organization with ease. This includes but is not limited to their team, peer network, senior executives and technical resources.
• Experience with Business Process and Requirements development
• 3+ years of proven experience as a Product Owner or related role (e.g. Product Manager, Systems Analyst, Project Manager, Program Manager)
• Experience in Agile and Scrum methodology
• Evidence of successfully driving a full end-to-end product lifecycle in an Agile environment
• Demonstrated ability to multi-task in a fast-paced environment with competing priorities
• Ability to assimilate information from a variety of sources and develop a coherent strategy and product development plan with the SCRUM team to meet those needs
• Proven ability to determine and justify business value using a combination of effort required to deliver and return on investment and use this to prioritize the backlog
• Ability to push back and challenge leadership requests while demonstrating comfort with conflict resolution and direct, respectful communication to resolve disagreements
• Master’s degree desirable
• Attention to detail/high level of organization
• Knowledge of SQL and/or VBA
• LEAN, Six Sigma or other process improvement training

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