Principal Engagement & Experience

Requisition ID # 165968 

Job Category: Project / Program Management 

Job Level: Manager/Principal

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

PG&E is constantly looking for ways to unlock customer value by simplifying the way we work together. Enterprise Business Processes is a cross-functional organization that is leading PG&E’s Propel and Elevate programs, two major business and technology modernization programs focused on just that. Propel will migrate PG&E to the new version of SAP, S/4HANA, seizing this unique opportunity for PG&E to standardize business processes, clean the technology core, and enable innovation for breakthrough change across departments. Similarly, Elevate is PG&E’s enterprise-wide program to modernize and standardize the geographic information systems, or GIS, across the company. Through a phased approach, Propel and Elevate will implement process standardization, operating model changes, data improvements, and technology applications with a focus on incrementally improving business capabilities and delivering value.

Enterprise Business Processes is comprised of multi-disciplinary coworkers with deep functional and industry expertise to design and implement end-to-end business process and technology solutions following industry leading practices. The team partners closely with IT and external partners to work collaboratively with many stakeholders to adopt standard processes and maximize use of out-of-the-box proven technology solutions to meet business needs. Each role in this department offers immense career growth potential and a once-in-a-lifetime opportunity to propel our True North Strategy and reimagine how PG&E does business.

Position Summary

The Engagement and Experiences Principal position will be responsible for brainstorming, strategizing, executing and measuring the success of events, engagement experiences and connectivity activities that will take place across PG&E tied to the rollout of Propel and Elevate – two strategic transformational initiatives rolling out across the organization. This role reports into the Head of Communications and Engagement within the Operational Readiness tower. OR is responsible for all aspects of change management for the Propel program, including communication & engagement, training, and business readiness.

The Engagement and Experiences Principal will work closely with teams across the company to produce engaging events (both large-scale and small intimate meetings) to help drive awareness, education, engagement and advocacy for Propel and Elevate. It is fundamental that our PG&E coworkers understand the value that these programs will provide – both for the company and our customers. The goal of the Communications anf Engagement team is to craft clear, concise messages and deliver these messages in a consistent drumbeat so that all PG&E coworkers are fully aware of the new initiatives – this role will be pivotal in bringing this to life.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be Oakland General Office (OGO). General expectations for working days in OGO are Tuesday, Wednesday, and Thursday of each week. There may be occasional reporting to alternate work locations, such as San Ramon, based on business need.

Reporting Relationship 

Reports into the Director, Communications and Engagement

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $140,000

Bay Area Maximum: $238,000

Job Responsibilities:

• Lead the design, development, and execution of creative and engaging Propel and Elevate experiences and events.
• Manage the overall event calendar and concurrently plan short- and long-term events tied to key milestones for both Propel and Elevate programs.
• Determine goals and measurement success for engagement events, set quarterly metrics and report back to management on results in a timely manner.
• Use insights to inform event planning, including analyzing trends, identifying lessons learned, and proactively proposing recommendations for improvements.
• Ensure that all event-related signage and promotional materials align with the company’s brand and image and are consistent with Propel and Elevate key messages.
• Mentor and provide guidance to less experienced colleagues.

Qualifications

Minimum:

• Bachelor's Degree or equivalent experience.
• Minimum of 10 years of relevant professional experience or equivalent  

Desired:

• Master's Degree in job-related discipline or equivalent experience.
• PMI-Project Management Institute PMP-Project Management Professional certification.
• Experience in event management and helping drive change management initiatives within organizations.
• Experience working in public utility and energy industries.
• Experience working across multiple departments within an organization and with multiple stakeholders.
• Ability to architect compelling event and experience strategies and ideas, while also rolling up your sleeve and diving into day-to-day activities.
• Excellent time management skills with a proven ability to effectively manage multiple priorities and meet tight deadlines.
• Advanced technical proficiency with Microsoft Office (Word, PowerPoint, Outlook, SharePoint).
• Ability to travel to other PG&E locations up to 25% of the year.