Requisition ID # 175126 

Job Category: Customer Support / Operations 

Job Level: Manager/Principal

Business Unit: Customer & Corporate Affairs

Work Type:

Job Location: Oakland

Department Overview

PG&E's Business Energy Solutions (BES) organization manages relationships with large, medium, and small business customers. BES delivers PG&E programs and services, supports energy savings and growth objectives, and resolves complex gas and electric service issues on behalf of customers. BES serves as an internal customer advocate and drives continuous improvement to deliver exceptional customer experiences. The organization is committed to building a world-class business customer service and strategic engagement organization that creates shared value.

Position Summary

The Manager, Program Management Office (PMO) provides strategic, operational, and organizational leadership for the Business Energy Solutions organization. Reporting directly to the Director of Business Energy Solutions, this role leads the PMO function that enables organizational effectiveness across a 120+ person organization through strategy execution, performance management, business planning, analytics, governance, training, continuous improvement, and operational excellence.

This leader is responsible for defining and executing the long-term vision for the PMO, ensuring alignment with enterprise priorities while building the systems, processes, data capabilities, and organizational infrastructure necessary to support a high-performing, customer-focused organization. The role leads a team of 5-8 Program Managers and Analysts who support BES sectors, segments, leadership, and enterprise initiatives.

The successful candidate combines strategic thinking with execution excellence, demonstrating the ability to influence senior leadership, drive transformational change, manage complex cross-functional initiatives, and develop high-performing teams. This individual serves as a trusted advisor to BES leadership and regularly interfaces with executives, regulatory stakeholders, and strategic customers.

This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Bay Area Min: $140,000

Bay Area Mid: $189,000

Bay Area Max: $238,000

Job Responsibilities

Organizational Strategy and Business Planning

•  Develop and maintain the multi-year strategic roadmap for the Business Energy Solutions organization.

•  Partner with BES leadership to establish annual business objectives, priorities, operating plans, and performance goals.

•  Translate enterprise and customer strategies into actionable programs, initiatives, and measurable outcomes.

•  Lead strategic planning processes that align organizational resources, investments, and capabilities with future business needs.

•  Advise leadership on emerging risks, opportunities, trends, and organizational priorities.

•  Facilitate long-range workforce planning, capability development, and organizational maturity initiatives.

Program Management and Execution Excellence

•  Establish and lead a best-in-class Program Management Office supporting organization-wide initiatives and priorities.

•  Oversee the PMO portfolio, ensuring successful delivery of strategic programs, customer initiatives, operational improvements, and transformational efforts.

•  Create governance frameworks, operating rhythms, and accountability mechanisms that drive execution.

•  Ensure alignment across sectors, segments, and support functions to achieve organizational objectives.

•  Monitor program performance, remove barriers, and proactively manage dependencies and risks.

•  Lead complex cross-functional initiatives with significant operational, customer, financial, and regulatory impacts.

Data Analytics and Performance Management

•  Lead organizational data strategy, reporting, analytics, and business intelligence capabilities.

•  Establish key performance indicators, dashboards, and performance frameworks that enable leadership decision-making.

•  Drive data-informed operational improvements by identifying trends, risks, opportunities, and performance gaps.

•  Ensure consistent reporting of business results, operational performance, customer outcomes, and strategic initiatives.

•  Oversee analytical support provided by Technical Business Analysts and PMO resources.

Organizational Effectiveness and Continuous Improvement

•  Lead the organization’s continuous improvement strategy using Lean principles and operational excellence methods.

•  Advance organizational maturity through process standardization, governance, performance management, and capability development.

•  Identify and implement efficiencies that improve productivity, service delivery, customer experience, and employee engagement.

•  Facilitate enterprise change management and organizational transformation initiatives.

•  Establish best practices and operational disciplines across the BES organization.

Training, Development, and Knowledge Management

•  Develop and oversee organizational training strategies, onboarding programs, and capability-building initiatives.

•  Ensure employees and leaders have access to the tools, resources, and knowledge necessary for success.

•  Create sustainable knowledge management and documentation practices.

•  Partner with leadership to identify organizational skill gaps and workforce development opportunities.

Financial, Regulatory, and Business Operations Leadership

•  Lead PMO budgeting, resource planning, forecasting, and financial management activities.

•  Support regulatory filings, business cases, operational reporting, and executive-level analyses.

•  Ensure appropriate governance, controls, compliance, and documentation are maintained across the organization.

•  Partner with Finance, Regulatory, and enterprise support functions to drive business outcomes.

•  Evaluate investments and resource allocations to maximize organizational effectiveness and customer value.

Executive Communication and Leadership Support

•  Prepare and deliver executive-level presentations, business reviews, recommendations, and strategic updates.

•  Represent the Director of Business Energy Solutions in leadership forums, meetings, and stakeholder engagements as needed.

•  Provide executive decision support through analysis, insights, and strategic recommendations.

•  Build trusted relationships with senior leaders across the organization and influence outcomes through collaboration and credibility.

•  Support high-profile customer, regulatory, and enterprise engagements.

People Leadership

•  Lead, coach, and develop a high-performing team of Program Managers and Technical Analysts.

•  Establish clear expectations, accountability, and development opportunities that drive performance and engagement.

•  Foster a culture of innovation, continuous improvement, collaboration, and customer focus.

•  Build organizational capabilities that support future business priorities and strategic growth.

•  Develop succession plans and talent pipelines for critical PMO functions.

Qualifications

•  Bachelor's degree in Business, Engineering, Finance, Economics, Organizational Leadership, Public Administration, or a related field, or equivalent experience.

•  8 or more years of leadership experience in program management, business operations, strategy, consulting, analytics, organizational effectiveness, or related disciplines.

• Valid California Class C driver’s license, or equivalent.

Desired Qualifications

•  Experience leading cross-functional teams, strategic initiatives, and complex organizational programs.

•  Experience developing executive presentations, business cases, and strategic recommendations.

•  Experience managing budgets, forecasts, and business performance metrics.

•  Demonstrated people leadership experience with responsibility for coaching and developing professional staff.

•  Master's degree in Business Administration, Engineering, Public Policy, Organizational Development, or a related field.

•  Program Management Professional, Lean, Six Sigma, Agile, or related certifications.

•  Experience supporting customer-facing organizations or utility operations.

•  Experience with regulatory, financial, or operational planning processes.

•  Experience leading large-scale transformation, organizational effectiveness, or change management initiatives.

•  Advanced analytical, business intelligence, and data visualization capabilities.