Expert Product Manager

Requisition ID # 168602 

Job Category: Customer Support / Operations 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Electric Engineering team ensure all manners of electric engineering including electric standards and process safety, electric asset planning, design engineering, instrumentation testing and controls, undergrounding, electric regulatory compliance and electric investment planning are in place to safely enable a strategic and stable workplan for our Electric Operations partners. Our organization is accountable for program planning, financial budgeting, and project execution and delivery of all electric engineering projects.

Position Summary

Aligns customer need, market potential, technology readiness, and regulatory policy to develop and execute business plans that deliver demand-side products to PG&E's customers. Provides product strategy, content, and evaluation by collecting insights into customer need, testing concepts and developing prototypes, defining features and benefits of products, building the solution, articulating a distinct value proposition, testing with customers, managing a continuous improvement cycle to improve efficacy and cost-effectiveness, and versioning or exiting offerings in the product portfolio.

This position is hybrid, working from your remote office and your assigned work location based on business need. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
 
A reasonable salary range is:

Bay Area Minimum: $122,000
Bay Area Maximum: $194,000

Job Responsibilities

• Articulate product goals and mission to key stakeholder teams to assure development of a product that meets market needs.
• Manage all key company stakeholders and oversee development milestones with transparency; appropriately involve necessary stakeholders for sign-off processes involved for each milestone.
• Manage existing behavior change products, development of new products, and sunset of products at the end of their lifecycle.
• Review all product deliverables to assure the offering is complete, meets specific needs, and includes optimal materials both in the box and on-line to assure customer satisfaction.
• Support marketing and sales as the subject matter expert, providing content and technology information to our delivery channels.
• Support regulatory activities by writing testimony, responding to data requests, meeting with regulators and other IOUs, and providing content for regulatory filings.
• Test product or service offerings in the market (or in simulation).
• Assess competitive offerings and substitutes through market surveillance and identify the unique, sustainable value of PG&E’s offering.
• Develop business cases to identify principal technical and commercial levers that drive adoption decisions.
• Develop policies and procedures for the product.
• Develop product briefs detailing incentive levels, technology information and verification, service offering and the high-level go-to-market strategy.
• Develop Request for Proposals (RFPs) and IT estimates for work related to product improvements.
• Ensure product attribution by developing strategies to evolve calculators and other methods for defining product achievements in the marketplace.
• Identify and evaluate existing and emerging energy-related technologies and/or products.
• Identify product improvement needs based on customer research, marketing and sales feedback, measurement and evaluation reports, and internal ideation and gap analysis.

Qualifications

Minimum:

• Bachelor of Arts or Bachelor of Science in Business, Economics, Marketing, Psychology, or equivalent experience
• 8+ years of related experience or equivalent

Desired:

• Masters Degree or equivalent experience
• Job-related experience, 8 years
• Experience in electric utility