Expert Engagement & Experiences

Requisition ID # 165970 

Job Category: Project / Program Management 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

Department Overview

PG&E is constantly looking for ways to unlock customer value by simplifying the way we work together. Enterprise Business Processes is a cross-functional organization that is leading PG&E’s Propel and Elevate programs, two major business and technology modernization programs focused on just that. Propel will migrate PG&E to the new version of SAP, S/4HANA, seizing this unique opportunity for PG&E to standardize business processes, clean the technology core, and enable innovation for breakthrough change across departments. Similarly, Elevate is PG&E’s enterprise-wide program to modernize and standardize the geographic information systems, or GIS, across the company. Through a phased approach, Propel and Elevate will implement process standardization, operating model changes, data improvements, and technology applications with a focus on incrementally improving business capabilities and delivering value.

Enterprise Business Processes is comprised of multi-disciplinary coworkers with deep functional and industry expertise to design and implement end-to-end business process and technology solutions following industry leading practices. The team partners closely with IT and external partners to work collaboratively with many stakeholders to adopt standard processes and maximize use of out-of-the-box proven technology solutions to meet business needs. Each role in this department offers immense career growth potential and a once-in-a-lifetime opportunity to propel our True North Strategy and reimagine how PG&E does business.

Position Summary

The Engagement and Experiences Expert position will be responsible for helping plan, implement, and ensure Propel and Elevate events and programs stay on track to meet desired outcomes. This role will need to comfortable managing a variety of different activities all at once – some near-term events and other longer-term experience campaigns rolling out over a broader timespan. This role reports into the Head of Communications and Engagement within the Operational Readiness tower. OR is responsible for all aspects of change management for the Propel program, including communication & engagement, training, and business readiness.

The Engagement and Experiences Expert will work closely with teams across the company to produce engaging events (both in the Bay Area and PG&E headquarters and in local offices around California to help drive awareness, education, engagement and advocacy for Propel and Elevate. It is fundamental that our PG&E coworkers understand the value that these programs will provide – both for the company and our customers. The goal of the Communications and Engagement team is to craft clear, concise messages and deliver these messages in a consistent drumbeat so that all PG&E coworkers are fully aware of the new initiatives – this role will be pivotal in bringing this to life.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be Oakland General Office (OGO). General expectations for working days in OGO are Tuesday, Wednesday, and Thursday of each week. There may be occasional reporting to alternate work locations, such as San Ramon, based on business need.

Reporting Relationship 

Reports into the Director, Communications and Engagement

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Maximum: $194,000

Job Responsibilities:

• Assist in the development, design, and execution of creative and engaging Propel and Elevate experiences and events.
• Oversee the creation of promotional materials to drive desired attendance to experiences and events.
• Maintain and manage relationships with vendors, sponsors, and other key stakeholders
• Manage the Propel and Elevate Swag and ensure materials are purchased to align with budget requirements.
• Own event deliverables in Jira and Miro to ensure processes are followed and activities stay on track.
• Research and secure PG&E venues and outside venues and event space as needed.

Qualifications

Minimum:

• Bachelor's Degree or equivalent experience.
• Minimum of 8 years of related experience or equivalent

Desired:

• Master's Degree in job-related discipline or equivalent experience.
• PMI-Project Management Institute PMP-Project Management Professional certification.
• Experience in event management and in helping drive change management initiatives within organizations.
• Experience working in public utility and energy industries.
• Experience working across multiple departments within an organization and with multiple stakeholders.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Advanced technical proficiency with Microsoft Office (Word, PowerPoint, Outlook, SharePoint).
• Ability to travel to other PG&E locations up to 25% of the year.