Business Analyst, Associate

Department Overview 

Customer Privacy department within PG&E Information Technology organization supports the Safety, Risk, Regulatory, & Compliance Management business function by developing technical solutions for implementing, operating and maintaining compliance obligations with California Consumer Privacy Act (CCPA) and California Privacy Right Act (CPRA) across all software solutions in PG&E. 

The Customer Privacy IT team manages IT support for Privacy platforms used to deliver CCPA/CPRA regulations. This includes day-to-day operational support, vendor co-ordination, and day-to-day tasks to manage cookie and consent content in order to meet privacy compliance requirements. 

Our mission statement is to safeguard personal privacy at PG&E through comprehensive privacy and data access governance, enhancing controls that protect customer and employee personal information, while raising employee awareness to the sensitivity regarding the importance of privacy. 

Position Summary 

This is an entry level role. The Business Analyst (BA) in Data Disposition plays a critical role in bridging compliance, business needs and technical implementation. They ensure that regulatory requirements are translated into actionable requirements for IT and business teams. The BA supports analysis of data, systems and processes to ensure accurate efficient and compliant disposition of records across the enterprise.   

Requirements and Compliance 

• Gather and document requirements for data retention and data disposition based on IRG and legal mandates. 

Data and system analysis 

• Create and maintain system lineage and documents data models and data matrices identifying Data elements and triggers. 

• Analyzes downstream and upstream impacts of disposition on integrated systems. 

Process Analysis and Improvement 

• Map current state deposition processes (manual, vendor and assisted/self service) 

• Identifies gaps, inefficiencies and risks in current data mapping. 

Document and Communication 

• Delivers RTM, functional requirements detailing system functions 

• Maintains Requirement Traceability Matrix (RTM) linking business needs, regulatory requirements and system functions to test cases 

• Creates Use cases (manual vs. AI and hybrid) 

• Facilitates communication between IT SMEs’, vendors and businesses owners. 

Stakeholder Engagement 

• Conducts workshops with system owners and ITSME(s) 

• Provides clear documentation & supports alignment on dependencies with IT/business, vendor partners. 

Job Responsibilities 

• Performs standard analysis and works with existing data models 

• Pulls data to populate standard reports. 

• Presents data and findings to senior peers or internal clients 

• Tracks existing metrics 

• Learning to apply basic knowledge and develop professional skill set 

• Assist other Business Analysts using established processes, practices and procedures as directed 

• Communicates with peers inside and outside of the department, providing information or exchanging data 

• Participates on project teams 

Qualifications 

Minimum: 

• Bachelor of Science in Business, Finance, Economics, Engineering or related discipline  

• Must have a degree conferred by the start date.   

• Must have permanent authorization to work full time (40 hours a week) in the United States. PG&E will not provide visa or immigration support.   

Desired: 

• Qualitative and quantitative analytical skills 

• Basic knowledge of fundamental analysis 

• Organizational and prioritization skills 

• Verbal and written communication skills 

• Adaptable to changing business conditions and ambiguity 

• Presentation skills to convey findings to varied audiences 

• Manage multiple assignments with demanding time constraints 

• Proficiency in Microsoft Office, Project, Visio or similar Software