Manager, Infrastructure & Operations

Requisition ID # 161702 

Job Category: Information Technology 

Job Level: Manager/Principal

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Fairfield

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.​

A reasonable salary range is:​

Bay Area Minimum: $140,000.00

Bay Area Maximum: $238,000.00

Job Responsibilities

• Accountable for negotiating conflicts and ensuring identified issues are resolved.
• Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
• Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
• Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios
• Communicates and champions the infrastructure requirements necessary to execute the IT portfolio
• Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.
• Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed
• Develop and manage meaningful Key Performance Indicators to show the team's efficiency and effectiveness on a weekly, monthly, quarterly and yearly basis.
• Develops relationship across IT, with the goal of growing meaningful relationships that will facilitate collaborations and communications.
• Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes
• Ensures appropriate resources are assigned to each project/program.
• Ensures compliance to Standards/regulations and governance processes
• Ensures staff has the resources and skills needed to support all projects
• Ensures that the project/program outcome reflects the goals of the organization/business, ensuring technology strategy.
• Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
• Establish comprehensive service level agreements
• Establishes Development Plans for Supervisors and staff
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs
• Manages employees, contractors and vendors for the efficient delivery of services Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships and partner effectively
• Monitors program results against technical specifications.
• Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support
• Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses
• Provides leadership and motivation to team members
• Provides performance feedback and guidance to staff
• Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.

Supported Technologies

• Data Center Facilities responsibilities
  • Manage technical team supporting the Critical Facilities, including the Data Center, supporting IT equipment with the proper space, power and cooling, within the Critical Facilities.
  • Collaborate with Corporate Real Estate groups to minimize impacts of major Facilities maintenance and repairs with various PGE Critical Facilities
• Common Facilities
  • Manage technical team supporting Core and Edge Facility power systems for the IT supported functional areas.
  • Ensure the successful implementation and management of the AC/DC Power Systems, Remote Terminal Unit, Building facilities, HVAC and alternate backup power systems.
• Radio (Land Mobile Radio)
  • Manage the technical team for 2-way, land, mobile radio, and radio console system infrastructure as well as digital radio communication.
  • Ensure the successful implementation and operation of Radio technologies.

Qualifications

Minimum:

• Bachelor's Degree in Computer Science or job-related discipline or equivalent experience
• 6 years experience in IT-Information Technology
• Experience in program management, large-scale

Desired:

• Master's Degree in job-related discipline or equivalent experience
• Utility industry experience, regulated
• LSS-Lean Six Sigma Certification
• PMI-Project Management Institute PMP-Project Management Professional certification
• ITIL-Information Technology Infrastructure Library Practitioner certification
• ITIL-Information Technology Infrastructure Library Manager certification

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