Manager, Electric Quality Control

Requisition ID # 168799 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Manager/Principal

Business Unit: Electric Operations

Work Type: Hybrid

Job Location: Dublin

Department Overview

The Quality Management organization made up of over 300 coworkers and contractors that help ensure the safe and reliable delivery of electricity to approximately 16 million people throughout a 70,000 square-mile service area in northern and central California. The organization is accountable for the company's program to underground 10,000 miles of electric distribution lines to reduce wildfire risk, the System Inspection Program to identify potential risks to the safety and reliability of the system, and Maintenance & Construction Programs to ensure the safe and reliable delivery of electricity.

Position Summary

The Manager, Electric Quality Control manages all quality control and audit activities for an assigned functional department within Electric Operations. The incumbent collaborates with leaders to assess business needs and define the appropriate vision and plan for both business process and construction quality audits and reviews. The incumbent drives the implementation of internal controls and ensures compliance and monitoring. The manager also ensures the quality control efforts meet the Quality Control standards. They lead a team of Quality Control Supervisors and Specialists who perform audits. 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area –  $132,000 - $196,900        
        
And/or        
        

California - $125,000 - $187,000        

Job Responsibilities

• Develops and implements processes and plans for quality audits and inspections for both in-house and outsourced maintenance and construction work. Develops baseline measurements for contractor work that is utilized by the Contract Management department(s).
• Ensures quality program aligns with the Electric operating plan, goals and strategy. Partners with Electric Operations functional teams to ensure quality control points are implemented, monitored and measured for compliance with inspection, maintenance and construction work processes and procedures.
• Partners with leadership to develop appropriate departmental/quality performance measures to assess effectiveness of overall quality control plans and programs. Continually identifies, proposes and implements process improvements. Work with functional working teams to ensure implementation of corrective actions when control points fail or quality of service does not meet appropriate levels
• Oversees the audits of supervisor work verifications to ensure work is completed per standards, processes and procedures.
• Ensures audit projects and schedules are prioritized based on risk and business impact. Directs staff to focus on areas that obtain greatest quality benefit to PG&E.
• Reviews post audit reports from staff. Collects, consolidates and analyzes quality control information to determine overall trending and identify gaps or issues, which may include gaps in training or procedural definition/documentation. Prepares reports, presentations and delivers status updates and recommendations for corrective action changes and improvements to leaders. Partners with PG&E Academy, Work Methods and Procedures and other teams to evaluate and implement training, process and or procedural changes that will improve compliance to standards, reliability, safety and customer service.
• Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition. 

Qualifications

Minimum:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Relevant experience in electric construction, maintenance or compliance, 8 years
• 30% to 50% travel required

Desired:

• Leadership experience, electric construction
• Experience in quality assurance, or related
• Knowledge of construction and maintenance standards
• Knowledge of quality control, quality control and auditing concepts methods, practices and techniques.
• Leadership and coaching/mentoring ability.
• Strong analysis and decision making skills to review large amounts of information to identify gaps in performance and determine corrective actions
• Strong communication skills, both verbal and written
• Interpersonal and collaboration skills to effectively deal with stakeholders of various levels
• Influence and negotiation skills.