Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

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GIS Center of Excellence Intern
GIS Center of Excellence Intern Walnut Creek, CA, US, 94598 Mar 21, 2019
Walnut Creek, CA, US, 94598 Mar 21, 2019
Journeyman Lineman (IBEW) Line of Progression (Various Locations!!) Stockton, CA, US, 95204 Mar 16, 2019
Electric Contract Performance Manager, Senior - Clovis
Electric Contract Performance Manager, Senior - Clovis San Ramon, CA, US, 94583 Mar 1, 2019
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Electric Contract Performance Manager, Expert - Clovis
Electric Contract Performance Manager, Expert - Clovis San Ramon, CA, US, 94583 Mar 1, 2019
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Electric Contract Performance Manager, Senior - Rocklin
Electric Contract Performance Manager, Senior - Rocklin San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Electric Contract Performance Manager, Expert - San Ramon
Electric Contract Performance Manager, Expert - San Ramon San Ramon, CA, US, 94583 Mar 8, 2019
San Ramon, CA, US, 94583 Mar 8, 2019
Electric Contract Performance Manager, Expert - Rocklin
Electric Contract Performance Manager, Expert - Rocklin San Ramon, CA, US, 94583 Mar 12, 2019
San Ramon, CA, US, 94583 Mar 12, 2019
Electric Contract Performance Manager, Senior - San Ramon
Electric Contract Performance Manager, Senior - San Ramon San Ramon, CA, US, 94583 Mar 1, 2019
San Ramon, CA, US, 94583 Mar 1, 2019
Instructional Designer, Senior
Instructional Designer, Senior San Ramon, CA, US, 94583 Mar 8, 2019
San Ramon, CA, US, 94583 Mar 8, 2019
ProjectWise Administrator, Expert
ProjectWise Administrator, Expert San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Senior Field Safety Specialist - North Valley Region
Senior Field Safety Specialist - North Valley Region San Ramon, CA, US, 94583 Mar 19, 2019
San Ramon, CA, US, 94583 Mar 19, 2019
Hydrographic Survey Specialist, Applied Technology Services, Career (San Ramon) San Ramon, CA, US, 94583 Mar 20, 2019
ATS Electrical Engineer, Expert (San Ramon)
ATS Electrical Engineer, Expert (San Ramon) San Ramon, CA, US, 94583 Mar 19, 2019
San Ramon, CA, US, 94583 Mar 19, 2019
Enterprise Record Information Management Internship
Enterprise Record Information Management Internship San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
SAP IT Security Administrator
SAP IT Security Administrator San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Engineering Technician II, Welding
Engineering Technician II, Welding San Ramon, CA, US, 94583 Mar 22, 2019
San Ramon, CA, US, 94583 Mar 22, 2019
Diablo Canyon Engineering Intern
Diablo Canyon Engineering Intern San Luis Obispo, CA, US, 93424 Mar 14, 2019
San Luis Obispo, CA, US, 93424 Mar 14, 2019
Associate Project Manager, ESC - DCPP
Associate Project Manager, ESC - DCPP San Luis Obispo, CA, US, 93424 Mar 21, 2019
San Luis Obispo, CA, US, 93424 Mar 21, 2019
Utility Gas Service Representative-IBEW (San Jose)
Utility Gas Service Representative-IBEW (San Jose) San Jose, CA, US, 95126 Mar 21, 2019
San Jose, CA, US, 95126 Mar 21, 2019
Gas Compliance Representative (IBEW) - San Francisco
Gas Compliance Representative (IBEW) - San Francisco San Francisco, CA, US, 94110 Mar 19, 2019
San Francisco, CA, US, 94110 Mar 19, 2019
Damage Prevention Awareness Spc,Sr
Damage Prevention Awareness Spc,Sr San Francisco, CA, US, 94110 Mar 21, 2019
San Francisco, CA, US, 94110 Mar 21, 2019
Supervisor, Payroll Systems and Performance
Supervisor, Payroll Systems and Performance San Francisco, CA, US, 94105 Feb 25, 2019
San Francisco, CA, US, 94105 Feb 25, 2019
Manager, Payroll
Manager, Payroll San Francisco, CA, US, 94105 Feb 25, 2019
San Francisco, CA, US, 94105 Feb 25, 2019
Manager, Accounting
Manager, Accounting San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019
Accounting Analyst, Senior
Accounting Analyst, Senior San Francisco, CA, US, 94105 Mar 6, 2019
San Francisco, CA, US, 94105 Mar 6, 2019