Customer Care Careers

Customer Care fulfills the PG&E mission to provide clean, efficient and customer-focused electric and gas services. Our Customer Operations, Customer Energy Solutions and Customer Service teams offer innovative and personalized energy solutions that meet various individual customer needs.

We serve as the voice of the company, communicating with PG&E customers on topics ranging from account questions to safety concerns. Each year, we field 18 million calls across our Customer Contact Centers, ensuring the best in quality and service with each interaction. We also work with customers in 75 different local offices providing in-person services.

Additionally, the PG&E Customer Care organization creates new programs that can help our customers better manage their energy dollars. We offer rebates, energy audits, training and education opportunities, and access to new money-saving innovations. In 2013 alone, PG&E customers were able to participate in 24 emerging technology energy efficiency pilots and 12 existing energy efficiency savings programs.

Opportunities in Customer Care at PG&E may include:

  • Service Representative, Contact Center

Customer Service Representatives handle a high volume of PG&E customer transactions, providing front‐line support by telephone, email and written correspondence. Candidates must be clear and confident communicators who are dedicated to delivering the ultimate customer experience.

  • Product Manager

Product Managers leverage market trends and customer insights to develop, launch and manage new PG&E products and programs. Candidates must have experience managing high-preforming product teams. Master’s degree or MBA and utility experience preferred.

  • Program Manager

Program Managers work with internal partners, government agencies and/or third-party vendors to develop and implement Customer Care programs and incentives. Candidates must have experience in program and contract management, as well as budgeting, tracking and reporting.

Save Category as RSS Feed
Search results for "". Page 1 of 3, Results 1 to 25
Title Location Date Sort descending
Reset
Engineering Technician II, Welding
Engineering Technician II, Welding San Ramon, CA, US, 94583 Mar 22, 2019
San Ramon, CA, US, 94583 Mar 22, 2019
Data Visualization Intern
Data Visualization Intern San Francisco, CA, US, 94105 Mar 22, 2019
San Francisco, CA, US, 94105 Mar 22, 2019
Utility Worker-Gas T&D (IBEW)- Oakland
Utility Worker-Gas T&D (IBEW)- Oakland Oakland, CA, US, 94601 Mar 22, 2019
Oakland, CA, US, 94601 Mar 22, 2019
Benefits Operations Manager
Benefits Operations Manager Concord, CA, US, 94520 Mar 21, 2019
Concord, CA, US, 94520 Mar 21, 2019
ProjectWise Administrator, Expert
ProjectWise Administrator, Expert San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Strategic Analyst Intern (Portfolio and Resource Forecasting)
Strategic Analyst Intern (Portfolio and Resource Forecasting) San Francisco, CA, US, 94105 Mar 21, 2019
San Francisco, CA, US, 94105 Mar 21, 2019
Sr. Workplan Technology Specialist
Sr. Workplan Technology Specialist Rocklin, CA, US, 95765 Mar 21, 2019
Rocklin, CA, US, 95765 Mar 21, 2019
Utility Gas Service Representative-IBEW (San Jose)
Utility Gas Service Representative-IBEW (San Jose) San Jose, CA, US, 95126 Mar 21, 2019
San Jose, CA, US, 95126 Mar 21, 2019
Associate Project Manager, ESC - DCPP
Associate Project Manager, ESC - DCPP San Luis Obispo, CA, US, 93424 Mar 21, 2019
San Luis Obispo, CA, US, 93424 Mar 21, 2019
Enterprise Record Information Management Internship
Enterprise Record Information Management Internship San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
GIS Center of Excellence Intern
GIS Center of Excellence Intern Walnut Creek, CA, US, 94598 Mar 21, 2019
Walnut Creek, CA, US, 94598 Mar 21, 2019
Director, Cloud Platform Engineering
Director, Cloud Platform Engineering San Francisco, CA, US, 94105 Mar 21, 2019
San Francisco, CA, US, 94105 Mar 21, 2019
Damage Prevention Awareness Spc,Sr
Damage Prevention Awareness Spc,Sr San Francisco, CA, US, 94110 Mar 21, 2019
San Francisco, CA, US, 94110 Mar 21, 2019
SAP IT Security Administrator
SAP IT Security Administrator San Ramon, CA, US, 94583 Mar 21, 2019
San Ramon, CA, US, 94583 Mar 21, 2019
Damage Prevention Awareness Specialist, Senior (Sacramento)
Damage Prevention Awareness Specialist, Senior (Sacramento) Sacramento, CA, US, 95826 Mar 21, 2019
Sacramento, CA, US, 95826 Mar 21, 2019
Sr. Director, Enterprise Architecture & Digital Innovation
Sr. Director, Enterprise Architecture & Digital Innovation San Francisco, CA, US, 94105 Mar 20, 2019
San Francisco, CA, US, 94105 Mar 20, 2019
FERC Electric Proceedings Intern
FERC Electric Proceedings Intern San Francisco, CA, US, 94105 Mar 20, 2019
San Francisco, CA, US, 94105 Mar 20, 2019
Security Investigator
Security Investigator San Francisco, CA, US, 94105 Mar 20, 2019
San Francisco, CA, US, 94105 Mar 20, 2019
Hydrographic Survey Specialist, Applied Technology Services, Career (San Ramon) San Ramon, CA, US, 94583 Mar 20, 2019
Senior Field Safety Specialist - North Valley Region
Senior Field Safety Specialist - North Valley Region San Ramon, CA, US, 94583 Mar 19, 2019
San Ramon, CA, US, 94583 Mar 19, 2019
Routine Field Clerk-IBEW (Bakersfield)
Routine Field Clerk-IBEW (Bakersfield) Bakersfield, CA, US, 93313 Mar 19, 2019
Bakersfield, CA, US, 93313 Mar 19, 2019
Customer Programs Measurement & Evaluation Intern
Customer Programs Measurement & Evaluation Intern San Francisco, CA, US, 94105 Mar 19, 2019
San Francisco, CA, US, 94105 Mar 19, 2019
Business Finance Analyst, Expert
Business Finance Analyst, Expert San Francisco, CA, US, 94105 Mar 19, 2019
San Francisco, CA, US, 94105 Mar 19, 2019
Electric Miscellaneous Equipment Operator (IBEW) - Hayward Hayward, CA, US, 94544 Mar 19, 2019
ATS Electrical Engineer, Expert (San Ramon)
ATS Electrical Engineer, Expert (San Ramon) San Ramon, CA, US, 94583 Mar 19, 2019
San Ramon, CA, US, 94583 Mar 19, 2019