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Sr. Business System Specialist - Location Flexible

San Ramon, CA, US, 94583

Requisition ID # 108581 

Job Category : Maintenance / Construction / Operations; Business Operations / Strategy; Engineering / Science; Information Technology; Project / Program Management 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon

Department Overview

Join a small, high-performing dynamic team within Pacific Gas & Electric Company that is working to implement the next generation of Operational Technology within our Electric Distribution Control Center. Pacific Gas & Electric Company is currently in the process of implementing a new Advanced Distribution Management System (ADMS) in support of its ongoing Grid Modernization Initiative. We are seeking an experienced energy business or IT professional to join the Integrated Grid Platform Business Team to help support the ongoing transformation of the electric grid. This team is setting the direction of this new innovative platform at PG&E leading the implementation of the next generation of tools to support the evolution of our Grid of Tomorrow. 


Position Summary

The Business Systems Specialist, Senior will focus on the Outage Management phase of the ADMS implementation and will be a key resource and an integral partner to our Grid Operations and IT organizations. This position provides the opportunity to get in on the ground floor of a project that is providing leading edge technology enabling PG&E to improve and enhance key capabilities such as SCADA, Work and Outage Management, as well as integrating and controlling distributed energy resources to manage the future of PG&E electric grid. We are seeking an experienced business or IT resource who has demonstrated experience implementing new technology in a utility environment. The successful candidate will be required to drive change thru collaborative yet clear decision making. They will be responsible for leading specific functional areas of the system implementation project – from Analysis phase through testing and into Cutover and Deployment.  Being a lead of a functional area requires excellent organizational, communication and  business analysis skills to understand the requirements of the user, correlate them to the vendor capabilities, and reach consensus of the team on the technology and process path forward for the functional area.  Examples of functional areas on the team include Fire Mitigation, User Interface, Switching Management, Outage Management, Work Management.  Experience in one of these areas is required.  Understanding of a control room environment and efficient control room management philosophies is critical to the success of this role as they are our primary stakeholder group.  


Job Responsibilities

This role will support the Integrated Grid Platform project and specifically, implementing Outage Management functions of an Advanced Distribution Management System.  The successful candidate will:

  • Support the Outage Management phase of the project and software lifecycles including requirements gathering, vendor selection, functional and technical designs, deployment, and eventual ongoing Operations & Maintenance of PG&E’s Advanced Distribution Management System (ADMS).
  • The candidate’s understanding of PG&E’s business requirements for the stated business functions is critical. Detailed and demonstrated business analysis experience is required.
  • Act as a lead liaison and collaborate with software vendors, system integrators, PG&E IT and Cyber Security, and PG&E business Subject Matter Experts (SME) to implement ADMS.
  • Champion process efficiency and effective change management
  • Once ADMS is operational, this position will provide support for these functions of ADMS and support/maintain the PG&E product roadmap for ADMS.
  • Maintain in-depth knowledge of the product and solutions and provide direction and input on PGE technology roadmap.
  • Manage multiple clients to ensure critical needs are met quickly and efficiently including vendors and consultants; manage time appropriately in a time-sensitive operations environment.  Position will be considered a key contact for ADMS/OMS.




  • BBA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience
  • 4 years in business systems analysis or related



  • 5+ years Electric utility background (distribution or transmission operations preferred)
  • Project Management Certification
  • Demonstrated experience in functional designs, user stories, and training documents, deployments, vendor and defect management.
  • Demonstrates strong understanding of the impact(s) of technology changes to the collective business processes across functional units.
  • Demonstrated self-starter with experience working in ambiguous environments charting a path to successful delivery and operations
  • Strong interpersonal, verbal, and written communication skills with the ability to work in a collaborative environment and interact with all levels of management within the Business and IT departments.
  • Strong technical acumen with the ability to understand different Distribution Management System functions and platforms. 
  • Ability to lead all aspects of a functional workstream including engaging stakeholders, driving consensus and design decisions, ensuring alignment with the overall portfolio and execution timelines.
  • Awareness and familiarity with tools / applications regularly used by electric distribution or transmission system Operators, Operating Engineers, and Planning Engineers such as: SCADA, Outage Management System (OMS), Distribution Management System (DMS), Power Flow modeling tools (e.g., CYME), Geographic Information System (GIS), operational data historian (e.g., OSISoft Pi).
  • Demonstrated skills and experience with OMS/DMS or EMS software including relevant experience working on upgrade or replacement projects in the past.
  • Experience building, testing, and maintaining mission critical systems within the context of utility operations.
  • Strong operational focus and detailed understanding of the technology needs of a 24x7 operational control center.
  • Ability to be creative, versatile, efficient and productive in the face of ambiguity.
  • Strong drive for results and continuous improvement including development of standards and process in line with utility best practices.
  • Ability to create core and supplemental materials such as scope and requirements documents, test plans, design documents, training documents, etc.
  • Test lead or test management experience; Experience in executing functional and user acceptance testing (UAT) with specific experience in developing, documenting, and executing scenario-based testing scripts for UAT.
  • Competency in taking broad view when approaching issues using a global lens.
  • Foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals.
  • Demonstrated skills and experience with MS Professional Office Suite (Excel, Access, Word, Visio)

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland