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Senior Business Analyst - HR

San Ramon, CA, US, 94583

Requisition ID # 36260 

Job Category : Business Operations / Strategy 

Job Level : Individual Contributor

Business Unit: Human Resources

Job Location : San Ramon

Department Overview

The Leadership and Employee Development department is a dynamic group within Human Resources - PG&E Academy that focuses on delivering high quality, interactive leadership and professional development resources. Our goal is to maximize leadership effectiveness through innovative development opportunities targeted at all levels, enhance professional and career development resources that allow employees to grow in their current roles and future opportunities, and be the trusted advisors to stakeholder to address development needs. To be successful, you must possess a passion for learning and innovation, be able to build strong internal and external relationships, and have a strong propensity for action, results and continuous improvement.


The team delivers client focused training at the San Ramon Valley Conference Center, the Livermore Training Center, the General Office in San Francisco, and at various locations throughout the service territory.


Position Summary

This position is responsible for developing and implementing a strategy for metrics and reporting that demonstrate the value of Leadership and Employee Development’s products and services to our line of business clients and governance bodies. This position will also provide financial and demand analysis and cost modeling support for a diverse portfolio of learning and development courseware and projects that have high impact across PG&E.


This role requires the individual to have experience working effectively with both internal team members and cross-functionally with matrixed teams, strong analytical and root cause skills, and a bias for quality and effectiveness.




  • Minimum of 4 years business analysis and data modeling
  • Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience.



  • Strong client relationship skills
  • Proficient with Microsoft Office Suite
  • Advanced Microsoft Excel skills
  • Experience with Tableau data visualizations
  • Ability to write basic SQL Query for data extraction
  • Experience using REST APIs
  • Ability to graphically represent data
  • Experience with SAP (Business Objects and Analysis for MS Excel)
  • Demonstrated ability to identify and create process support tools
  • Background in learning & development
  • Ability to travel 10% (within the PG&E service territory)
  • Prior PG&E budget experience and integrated planning process
  • MBA or equivalent graduate degree


Knowledge, Skills, and Abilities:

  • Evaluate and measure success of various business processes, practices and procedures and identify opportunities for improvements.
  • Develop and track business process related metrics.
  • Provide scorecard and reporting development and implementation
  • Perform research internally and externally and lead others in analyzing established processes, practices and procedures, as directed
  • Understand business process needs and develop new reports, perform custom and ad-hoc reports- working independently
  • Drive for quality results- without compromising relationships
  • Thrive in an evolving environment with tight deadlines
  • Build strong internal and external relationships
  • Work effectively across organizational boundaries towards a mutually beneficial outcome
  • Continually improve processes and the customer experience
  • Provide high quality communications and reports that meet the needs of the intended audience


Job Responsibilities

Job responsibilities may include, but are not limited to:


Project management: Manage small to mid-size projects including developing the project plan. Examples of projects include managing aspects of metrics development or continuous improvement projects.


Metrics and Reporting: Choose from different analytical methods, approaches and tactics to meet business analysis requirements in an efficient manner. Gather data and conduct analysis. This may include collaborating on development and maintenance of standard reports and/or developing and maintaining custom and ad-hoc reports needed to ensure alignment efforts and highlight problematic areas early so they may be addressed. Conduct budget analysis and support reporting requirements. Provide reporting and metrics to inform strategic direction.


Measurement: Establish, implement and monitor program metrics to ensure cost-effective, efficient processes. Measurement may include built-in process feedback, stakeholder meetings, focus groups, and surveys.  Compile and analyzes data, document work process and procedures, conduct internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.


Relationship Management: Develop and maintain partnerships with key internal and external stakeholders and cross functional team members to support an integrated perspective across HR and the company, and a collaborative approach to Leadership and Employee Development’s work.


Key Performance Indicators: Develops a set of key performance indicators that demonstrate to our Line of Business clients and governing bodies that the products and services provided by LED are making a difference in attracting, developing, and retaining talent at PG&E. Design and implement a scorecard that clearly communicates progress against these key performance indicators.


Operational Effectiveness: Establishes metrics that measure operational effectiveness to include data analysis, synthesis, and reporting. This will include establishing and tracking metrics, such as reporting program enrollments, course completions, learning application, and identified improvement measures, to drive effectiveness and efficiencies.


Financial and Demand Analysis: Under the direction of the LED Sr. Manager responsible for budget management, assist in the collection, modeling, analysis and reporting of budget and demand management data. Generate monthly reports for leadership and governing bodies. Assist in integrated planning process annually.






Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland