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OTS Specialist, Senior

San Ramon, CA, US, 94583

Requisition ID # 52983 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : San Ramon

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary

Ensures the availability, integrity, and reliability of assigned SCADA systems. Provides application solutions, development, advice, and assistance to clients to design, develop, integrate, and maintain SCADA systems. Conducts analysis, programming, troubleshooting, recommending solutions, and implementing fixes associated with SCADA systems and applications. Conducts systems modeling, migration, and administration. Prepares and reviews design documentation.


Job Responsibilities


  • Applies specific best practices as appropriate continued improvement in core competencies.
  • Assist in analyzing, diagnosing and resolving problems associated with all SCADA systems.
  • Assist System Automation, TSM&C System Reliability and Telecom on SCADA projects.
  • Assist with ensuring compliance with regulatory standards.
  • Assists engineering and design by providing testing and analyzing new equipment.
  • Assists technicians and analysts, as appropriate, for new designs and protocol testing in a lab environment.
  • Available 24 x 7 for production support of SCADA systems.
  • Create and maintain training class curriculum as required, conduct internal classes and work with vendors on new training.
  • Monitor and evaluate data and control for operations and engineering.
  • None, however, mentors and trains other staff
  • Provide 2nd and 3rd tier support in testing, analyzing, diagnosing and resolving problems associated with these systems.
  • Provide input and pre-production testing for any new field equipment or schemes wanted.
  • Provide on-site or remote support as needed.
  • Provide on-site testing of new SCADA equipment and database for all groups.
  • Provide support and advice for SCADA applications.
  • Provides data as needed for planning and System Automation on new equipment installs.
  • Provides support guidance, consultation to System Automation and IT personnel, and operations users in the development and implementation of SCADA.
  • Resolves problems of moderate scope within SCADA procedural guidelines. Seeks assistance from the supervisor or more senior employees on unusual or especially controversial problems. Assignments may provide an opportunity for creative or non- standard approaches.
  • Responsible for communication with end-users and vendors for SCADA software enhancements and problems.
  • Responsible for providing business analysis perspectives for proposed changes to SCADA applications and associated interfaces.
  • Review requirements and development of SCADA software and hardware.
  • Support development of positive relationship with SCADA vendor, end-user, and other stakeholders
  • Test, install and maintain the SCADA control systems and services associated with Gas, Hydro and Electric transmission and distribution SCADA.
  • The incumbent independently plans SCADA work to meet assigned general objectives; progress is reviewed upon completion and solutions may provide an opportunity for creative/non-standard approaches.
  • This is a fully experienced SCADA position: incumbent performs SCADA assignments of broad scope and complexity with moderate to high risk and few precedents or standard solutions in an autonomous fashion under general guidance.
  • Update policies and standards as needed. Data/Control Monitoring/Sharing and Management:
  • Use established policies and procedures to support all users of SCADA data and control.
  • Use of best practices and benchmarks to achieve efficient and effective services.
  • Uses industry recognized approaches, methodologies and techniques specific to competency area to deliver quality real-time control and monitoring solutions
  • Work closely with ODS, EMS, RAS, System Automation and TSM&C to test and install SCADA.
  • Work closely with operations to monitor existing equipment, real time data and control.
  • Works directly with Vendors to test and improve SCADA devices and applications.
  • Works with business clients to align technical recommendations with business objectives by understanding the strategies and objectives of supported business units
  • Works with real time and historical database administration






  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • Experience with SCADA-Supervisory Control and Data Acquisition, or related, 5 years




  • Strong understanding of telecommunications and ISTS networks
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, BMC Remedy
  • Excellent written and verbal communications skills
  • Ability to work independently and as part of a team
  • Working knowledge of key PG&E systems and processes
  • Substation safety procedures
  • Knowledge of substation equipment and components
  • NERC and PRC compliance standards
  • Demonstrates and promotes safe working practices and methods.
  • Capable of coordinating with technical team, and has basic understanding of the roles and responsibilities of Subject Matter Expert.
  • Able to work with limited supervision and guidance to meet commitments.
  • Able to work with internal and external customers and suppliers.
  • Able to understand and implement the technical requirements of interfacing industry disciplines.
  • Demonstrates informed judgment when making decisions and recommendations.
  • Shows initiative and takes action proactively.
  • Uses judgment in applying disciplined principles and techniques to determine cost effective and practical solutions.
  • Ability to manage and complete several projects concurrently, depending on scope and complexity.
  • Interprets applicable codes, industry standards and regulations and educates others.
  • Can provide thorough analysis of issues and justification of recommendations.
    Take ownership of problems and their solutions

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland