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Expert Process Improvement Consultant - Flexible Location

San Ramon, CA, US, 94583

Requisition ID # 48381 

Job Category : Business Operations / Strategy 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon


Department Overview


The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.


Electric Operations Performance Improvement (EOPI) will promote change to how Electric Operations aligns and operates to become more risk-informed, fully accountable, and agile in our ability to effectively prioritize and implement improvement opportunities.  Through implementation of a standard process management framework, this team will move Electric Operations towards a process ownership model and standard process architecture. 


Position Summary


The Expert Process Improvement Consultant is responsible for facilitating the delivery of Electric Operations’ highest priority projects through process improvement, change management, data analyses and benchmarking approaches.  The role will initiate, monitor, coordinate and support process improvement initiatives that will advance performance through safety improvements, quality enhancements, productivity gains, and cost reductions.  The candidate will provide project leadership and process improvement coaching to ensure a disciplined, data-driven approach to problem solving that will deliver on customer and business requirements.


Job Responsibilities


  • Responsible for leading complex process improvement initiatives; providing effective program/project management, change leadership, team leadership, mentoring, and consulting to key stakeholders.
  • Prioritize, scope and execute on well-defined process improvements for high-impact projects in alignment with organization's performance goals.
  • Analyze the effectiveness of business processes using data-driven approches.
  • Identify project issues and address them in a timely manner; communicate project status and metrics on a regular basis to stakeholders.
  • Identify, suggest, and implement best practices to facilitate best solutions and methods that will optimize processes in all areas of the business.
  • Support the organization to ensure consistency, cohesiveness and sharing of best practices.
  • Use skills in process improvement, facilitation, change leadership, and project management, to act as an internal consultant and lead/coach improvement projects to support Electric Operations.
  • Partner with clients and peers across Electric Operations to drive process ownership mindset and continuous improvement culture.
  • Act as a change agent to effectively manage the human dynamics of change.
  • Support LSS community across PG&E to build and share best practices.
  • Demonstrate a high level of business acumen.






  • Bachelors Degree in Business Administration or job-related discipline or equivalent experience
  • Job-related experience, 5 years
  • LSS-Lean Six Sigma Green Belt certification




  • Experience in utility operations, or related
  • Change Management Certification or equivalent work experience with demonstrated success
  • Project Management Certification or equivalent work experience with demonstrated success
  • Expert level use of Excel, or other analytical tools


Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland