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Business System Specialist, Senior (Unifier)

San Ramon, CA, US, 94583

Requisition ID # 24638 

Job Category : Business Operations / Strategy; Information Technology; Maintenance / Construction / Operations 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Ramon

Company

 

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

 

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

 

Position Summary

The Business Systems Specialist, Senior will be responsible for administering the project management system called Unifier. This entails creating new user accounts, managing project roles, managing security permissions, and end user support. The incumbent may also partner with business process owners and systems end users to define system requirements, coordinate user acceptance testing and to consult on new technologies & features that may contribute to business process efficiencies. The incumbent will prepare and deliver business users’ system needs to Information Technology and represents user needs in the development of functional specifications. They may also analyze solution design and related work products and validate that they satisfy business requirements through such methods as user testing.  Lastly, the senior position may assist with more technical aspects of system configuration and integration such as business process design, system integration, and system reporting.

 

Qualifications

Minimum:

  • BA/BS in Business, Engineering, Construction Management, Computer Science/Information Systems, etc. or equivalent work experience.
  • 4 years of job related experience in Business, IT or Engineering fields.

 

Desired:

  • PL SQL
  • System/process configuration (design)
  • Knowledgeable about the business requirements process.
  • Detail oriented, analytical, good oral and written communication skills.
  • Ability to work with different teams across disciplines and levels.
  • Understands general business processes of department(s) supported.
    • Proven customer facing skills and the ability to effectively communicate at both a high-level and a technical level
    • Subject Matter Expert with Primavera, (P6, Unifier) or other program management tools
    • Expert analytical problem solving and decision-making skills to develop comprehensive software system solutions.
    • Demonstrated expertise in MS Office (Excel, Project, PowerPoint, and Word)

Responsibilities

  • Support organization as a subject matter expert in Unifier by providing help desk support for department supported Business Processes

•Develop and manage trainings to enhance knowledge and job skills for vendors and construction managers

•Assist Management supporting key department initiatives such as system development, training and focused campaigns/initiatives including process improvements

•Research and data analysis; compile and prepare weekly reports for upper management

Handle moderately complex user issues that arise with supported systems and tools. Address most calls independently, escalates the more complex problems to senior peers.

  • Analyze and document moderate complexity business processes and information needs.
  • Coordinate requirements and deliverables with IT/Lead BSS.
  • Provide timely and professional responses to IT or user inquiries. Escalate as appropriate.
  • Participate on teams that develop requirements for the business needs solution.
  • Contribute to business case development
  • Participate in UATs and perform quality reviews of test results.
  • May perform various additional activities, such as user-based application testing, scope presentations, user support, etc.
  • May be mentored by more Senior team members.
  • Analyze and propose solutions with some supervision.
     

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Company
Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland