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Senior Scrum Master

San Francisco, CA, US, 94105

Requisition ID # 116507 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : San Francisco



Team Overview

PG&E’s Information Technology (IT) organization is comprised of various unified departments which collaborate effectively in order to deliver high quality technology solutions.

The IT Data and Analytics (D&A) organization is focused on unlocking the value of PG&E’s data to support the company’s most pressing data needs. As part of that focus, we are responsible for deploying and realizing the value from PG&E’s new enterprise data management platform. We do this via our focus on data product strategy, product delivery, data governance, and data platform operations. We passionately use data & analytics to create novel ways to solve business problems and are at the forefront of using Artificial Intelligence and Machine Learning to do so. Since 2019, D&A efforts have focused on improving public safety with an emphasis on wildfire risk reduction. Going forward, our efforts are focused on solving PG&E’s biggest data-related problems, while establishing a data management platform that will enable transformational change and make PG&E run more like a digital-native company.

A critical part of how we operate is to apply design thinking, DevOps, Agile, and Scaled Agile Framework (SAFe) principles and methodologies. Through these principles, we work as cross-functional teams to help deliver valued data products to our business partners.


Position Summary

D&A is looking for a Scrum Master to work with two Agile teams.


The Scrum Master role is a team-based servant leader who nurtures the team ecosystem to deliver results. They guide teams in self-organization, co-creation and team retrospectives with a focus on delivery. They support and reinforce the Scrum or Kanban methodology and furthering of Agile within the team. They help maintain Agile health and development metrics. They work with the Product Owner to support business value delivery. They help build a learning mindset. They coach and support the team.


Position Responsibilities

  • Fosters teamwork, trust, respect, and cooperation among team members.
  • Ensures alignment of desired technical and product requirements with delivered solution.
  • Increase transparency by leading process improvements in reporting.
  • Build and analyze agile metrics such as velocity, cycle time, burn-up/down and communicate to team and leadership.
  • Participate in PI Planning and other SAFe activities.
  • Facilitate team building and norming activities.
  • Identify team or team member growth edges and support that growth.
  • Collaborate with other Scrum Masters to support the organizational culture.
  • Facilitate Scrum ceremonies such as daily scrum, sprint review, sprint planning retrospective, and backlog refinement
  • Partner with leadership to identify issues that will prevent team from delivering.
  • Coach team members the fundamentals of agile
  • Collaborate with product owners, tech leads and leadership to deliver value to our customers.
  • Worked closely with team members to make sure strong, healthy relationships are established.


Minimum Qualifications

  • High School Diploma or GED
  • Job-related experience, 5 years
  • Be an expert at Agile, Scrum and Kanban


Desired Qualifications

  • Be an expert in team coaching, teaching and facilitation 
  • Able to practically apply Scrum and Kanban 
    • Understand and can explain the ‘Why’ of Agile approaches
    • Help the team build collective ownership
    • Have proven experience in Scrum and Kanban as acting scrum master or team leader
    • Expert in and can teach how to do a retrospective, relative estimation and other Scrum practices
  • Expertise in either technology or product development
    • Technical expertise and can mentor teams in development and Extreme Programming Practices such as: Behavior Driven Development, Pairing, Continuous Integration/Continuous Deployment, Collective Ownership, Evolutionary Architecture
    • Product expertise and can mentor Product Owners and Product Managers in product development mastery
  • Knowledge of DevOps, vertical slicing, iterative delivery, minimum viable product, story mapping, prioritization techniques, relative prioritization, and Kanban.
  • Energetic and humble leader that is focused on people and team empowerment
  • SAFe certification(s) or training
  • Has studied or applied any of these: 5 Dysfunctions of a Team, Appreciative Inquiry, Open Space Technology, Lean Coffee facilitation, Lean theory, System Coaching, Theory of Constraints, personal coaching, Constellations, improv acting, Design Thinking 
  • Has participated in the Agile community
  • Has led a Community of Practice


What you will get

  • The opportunity to work on some of the most interesting, complex, real world data problems that will make a difference for PG&E, PG&E’s customers, the State of California and the energy industry
  • The opportunity to join a growing organization building best-in-class data products and a mature data science practice at the heart of PG&E’s digital transformation.
  • Extreme management support for your development and your day-to-day success
  • Autonomy to make decisions in a rapidly growing team
  • Best in class perks and benefits



Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland