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Senior IT Business Analyst

San Francisco, CA, US, 94105

Requisition ID # 30827 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : San Francisco

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary

This role will analyze and propose system solutions for the Line of Business and IT organization. The successful candidate will align themselves as a strategic partner and business liaison who understands business content, procedures, processes and systems. Using an analytical approach, the successful candidate will assemble, analyze, and translates business requirements into detailed requirements and functional specifications. Additionally, they will perform feasibility analysis; develops project scope; provides recommendations on the alternative solutions, project strategy and deliverable prioritization. Lastly, they will analyze business needs and define detailed requirements and validate solutions with the clients in a fast paced landscape.





  • Bachelor’s Degree in Computer Science or job-related discipline or equivalent experience
  • 4 years related work experience, 3 of which is in business analysis


  • CCBA-certification of Competency in Business Analysis certification
  • 5 year’s business analysis
  • Experience in project participation, high complexity
  • Experience serving and meeting the needs of internal and/or external customers


Knowledge Skills and Abilities:

  • Demonstrated experience of and knowledge in a broad range of IT security disciplines (network, tools, etc.)
  • Must demonstrate excellent communication skills at all levels, written, verbal, and interpersonal
  • Ability to analyze and design solutions independently with limited guidance
  • Ability to lead medium to high complexity level requirements efforts and coaching or mentoring less experienced business analysts
  • Able to perform peer review of requirements and designs documents
  • Able to work effectively with other groups to persuade, exchange ideas and foster cooperation
  • Anticipate client concerns and questions, and provide timely and professional client-focused communications


Job Responsibilities

  • Demonstrated familiarity with a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
  • Demonstrated seasoned experienced- based judgment in applying and adapting techniques with high credibility of the project team members.
  • Evaluate and document alternatives that will provide the most effective solutions to business problems.
  • Identify, propose and influence IT solutions to moderate-to-complex business problems; negotiate requirements and deliverables with the client.
  • Perform various additional activities, such as operation and maintenance support, application testing, etc.
  • Participates in project estimates.
  • Prepare or review test plans and perform quality reviews of test results.
  • Provide consulting in information technology to the client to identify and satisfy the business needs.
  • Review design and technical specification documents for alignment with business solution.
  • Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs.
  • Actively contribute to the business cases for IT projects and initiatives.
  • Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
  • Communicate IT processes to the business clients.
  • Comply with SOX and other standard process requirements.
  • Define and document business requirements for moderate-to-complex projects.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland