Share this Job

Senior, Business System Specialist (Flexible Location)

San Francisco, CA, US, 94105

Requisition ID # 38690 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco


Department Overview


The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.


Position Summary

The Business System Specialist (BSS) functions as a liaison to Information Technology from the line of business, representing the end users and business process owners in business system requirements, implementations and support. The incumbent understands user needs as well as business procedures, processes and systems for the corresponding department. The incumbent typically defines user system requirements, provides user support, coordinates user acceptance testing of new tools and consults with the users on new technologies & features that may contribute to business process efficiencies. The incumbent may also perform feasibility analysis, develop project scope, and provide recommendations on alternative solutions, project strategy and deliverable prioritization. The incumbent prepares and delivers business users’ system needs to Information Technology and represents user needs in the development of functional specifications.


This position location is flexible.


Travel to other facilities for routine meetings about 30%-40%


Job Responsibilities


  • Provide expert consulting in business and user needs
  • Analyze and document business requirements for complex projects
  • Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs
  • Understand in detail current and future business environment; effectively anticipate, identify, and fully meet the business needs
  • Identify, propose and influence solutions to complex business problems
  • Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate
  • Act as a key contributor to teams that define, review and approve requirements for the business needs solution
  • Participate in UATs and perform quality reviews of test results
  • May assist with training, change management and communications associated with system implementations
  • Contribute to business case development
  • Participate in project estimates
  • May write manuals, Requests for Change, procedures




  • BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience
  • 4 years of job-related experience in Business, IT or Engineering fields
  • Participation in projects of medium to high complexity




  • 8+ years of job related experience in Business Analysis, which may include or be in addition to 6+ years of experience in Information Technology
  • Expert-level knowledge and working experience with multiple corresponding Line of Business-related functional areas
  • Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role
  • Expert knowledge of the business requirements process
  • Detail oriented, analytical, good oral and written communication skills
  • Strong understanding of the utility business
  • Ability to work with different teams across disciplines and levels and promote good working environment
  • Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units
  • Good mentoring skills
  • Broad understanding of all relevant business processes of department(s) supported



Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland