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Operations Supervisor (San Francisco or Concord Location)

San Francisco, CA, US, 94105

Requisition ID # 51771 

Job Category : Customer Support / Operations 

Job Level : Supervisor

Business Unit: Customer Care

Job Location : San Francisco

Department Overview

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

 

Position Summary

Leads the development of strategic, financial, job enablement and operational planning/monitoring/implementation for Customer Engagement (CE). Reports on quality, consistency and rigor of financial and operational progress. Provides data analysis, forecasting, modeling and reporting to support decision making for business priorities. Facilitates continuous improvement and quality throughout the organization. Ensures CE proactively manages associated operational risks and complies with all regulatory compliance requirements by developing sustainable internal controls and procedures.

 

Job Responsibilities

  • This job profile under review - refer to archived Career Tracks profile for responsibilities
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    Qualifications

    Minimum:

  • Bachelors Degree in job-related discipline or equivalent experience
  • Job-related experience, 3 years
  • Desired:

  • Leadership experience
  • LSS-Lean Six Sigma Certification
  • Our Mission

    To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

    Our Vision

    With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

    Our Culture

    We put safety first.
    We are accountable. We act with integrity, transparency and humility.
    We are here to serve our customers.
    We embrace change, innovation and continuous improvement.
    We value diversity and inclusion. We speak up, listen up and follow up.
    We succeed through collaboration and partnership. We are one team.

    Company
    Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

    More About Our Company

    EEO
    Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

    Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

    PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.