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Manager, Employee Conduct Program

San Francisco, CA, US, 94105

Requisition ID # 29740 

Job Category : Compliance / Risk / Quality Assurance 

Job Level : Manager/Principal

Business Unit: Ethics & Compliance

Job Location : San Francisco

Department Overview

The Compliance & Ethics Department provides an infrastructure that enables PG&E departments and employees to conduct business in compliance with applicable laws and regulations and to effectively manage business and operational risks that face the organization, as well as promote an ethical environment that reviews and addresses misconduct.  The Compliance & Ethics team acts in a consultative capacity as a business partner and expert to the entire organization and sets the compliance and ethics standards and framework for the company.  Within this context, the manager is responsible for leading and shaping PG&E’s conduct program and providing direction to various business units for managing conduct issues.     


Position Summary


The manager has accountability for promoting a culture of compliance and ethics where employees are enabled and inspired to act with integrity, speak up to raise concerns and comply with all legal and regulatory requirements.  The manager will do this by thoroughly and timely investigating allegations of misconduct; centrally overseeing the program and maintaining enterprise records; enabling consistent disciplinary outcomes enterprise-wide; tracking, analyzing and reporting on trends and lessons learned; and consistently following up with employees raising concerns.  The manager will oversee the Compliance and Ethics Helpline; build and maintain relationships with LOB partners; and ensure high quality ethics documents and presentations, including for the Board and senior executives.


Job Responsibilities

  • Implement planned recommendations to improve misconduct reporting process
  • Develop and implement program governance, including standards and procedures to drive consistency in investigations process and reporting
  • Develop and oversee triage function for all allegations of misconduct coming in to C&E, HR, Corporate Security, IA or Law to facilitate appropriate handling
  • Manage resolution committee to enable consistency of outcomes
  • Facilitate consistent training, including training of investigators
  • Develop and implement CELT, C&E Committee and Board reporting
  • Develop and implement monitoring, auditing and risk assessment of misconduct matters, trends and handling processes
  • Oversee system of record for misconduct investigations and explore opportunities to create efficiencies
  • Manage relationship with third-party vendor that receives helpline calls
  • Manage benchmarking of misconduct processes
  • Manage team responsible for Compliance and Ethics Helpline
  • Consider implementation of new programs such as providing support for employees who raise allegations of misconduct





BA/BS degree or equivalent work experience

Minimum eight years of business experience, preferably a combination of compliance or legal experience and/or utility industry experience

Demonstrated leadership experience and ability to coach others




Ability to influence business leadership and management decisions

Strong knowledge of Utility industry

Ability to influence and work across all levels within the business

Strong written and oral communication skills

Strong analytic skills

Certified Compliance and Ethics Professional (CCEP) certification


Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland