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Investigation Technical Reviewer, Expert

San Francisco, CA, US, 94105

Requisition ID # 32770 

Job Category : Compliance / Risk / Quality Assurance 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco



Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.


Job Summary

The Electric Incident Investigations team performs electric and ignition incident investigations. The responsibilities of this team include preparation and timely submittal of incident reports to the CPUC and to PG&E Electric Operations leadership, responding to related data requests, reporting on investigation findings, and developing recommendations for preventing recurrence of the root causes of incidents. The team also manages the process for documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.


The Support and Metrics sub-team is a diverse group of analysts and/or investigators that supports Electric Incident Investigations, including drafting and tracking/trending of investigative reports and data requests.  The successful candidate provides technical leadership for work, ensures alignment with regulatory requirements, and reviews/approves technical reports and associated data requests, ensuring timely submission to requestors. S/he leverages past learnings to inform corrective actions to prevent or mitigate future occurrence. S/he collaborates with cross-functional work groups to gain consensus throughout investigation, leveraging the appropriate stakeholders at key checkpoints.


Job Responsibilities

  • Prepare and submit incident reports to the CPUC and to PG&E Electric Operations leadership, draft/edit data requests and may draft/edit incident reports.
  • Work with the leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop and  maintain departmental roles and responsibilities. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit, Electric Asset Strategy, Applied Technology Services (ATS), Claims, Electric Standards, the Wildfire Safety Operations Center, Inspections and Electric Maintenance and Construction.
  • Support Electric Incident Reporting, Emergency Operations Center, and/or Regional Emergency Center activations. May include documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.
  • May prepare and present materials to internal Electric Operations Leadership and key stakeholder groups, such as the Asset Strategy and the Community Wildfire Safety Program. Partner with business stakeholders to ensure that issues that arise during the meetings are resolved.
  • Ensure processes/procedures are properly documented. Monitor project work processes, procedures and methods to ensure quality standards are met.
  • Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
  • Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensure regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Director level.
  • Ensure communication is tailored to the audience, including ensuring technical reports and data requests for regulators are at the appropriate level of detail.
  • Present and review with stakeholders up to Director, gaining acceptance, concurrence or approval, where required.





BA/BS in Engineering, Business, Science or job-related discipline or equivalent work experience.

7 years of job-related experience in Investigations, Technical Writing, Regulatory Case Management, Analysis/Trending/Metrics, Engineering, Construction or working in an analytical/regulatory/legal environment and/or related education.



10+ years of job-related experience

2+ years of job-related experience in utility incident investigations

Excellent oral (phone and in-person) and written (e-mail, technical reports, data responses) communication skills, including technical writing and presentations

Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks

Ability to work independently, removing obstacles or escalating to get work done

Ability to plan and prioritize work to meet commitments aligned with organizational goals

Ability to collaborate and influence in matrixed environments, including outside areas of expertise

Experience with new organizations or rolling out new processes, including change leadership and adoption metrics

Understanding of investigation concepts, methods and techniques

Prior experience working closely with legal/regulatory teams to meet shared objectives

Prior experience working as a liaison between groups (e.g., between operations and legal/regulatory)

Knowledge of the utility business and corresponding line of business-related functional areas

Knowledge of engineering/ construction/operations at a utility, including processes and procedures

Prior experience with project/program management

Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level

Experience working in an Emergency Operations Center (EOC) or similar environment at a utility, communicating directly with field offices and/or field employees



Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland