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IT Supervisor

San Francisco, CA, US, 94105

Requisition ID # 46000 

Job Category : Information Technology 

Job Level : Supervisor

Business Unit: Information Technology

Job Location : San Francisco

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.


Position Summary

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure.


Job Responsibilities

  • Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance
  • Typically responsible for a staff of technical resources consisting of professionals, Support and/or union positions
  • Establishes Development Plans for staff
  • Provides performance feedback and guidance to staff
  • Monitors program results against technical specifications
  • Ensures appropriate resources are assigned to each project/program
  • Develops relationship across IT, with the goal of growing meaningful relationships that will facilitate collaborations and communications
  • Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed
  • Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes
  • Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis
  • Ensures compliance to Standards/regulations and governance processes
  • Communicates and champions the infrastructure requirements necessary to execute the IT portfolio
  • Manages employees, contractors and vendors for the efficient delivery of services
  • Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships and partner effectively




  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • 3 years of IT project/program management, or infrastructure/operations experience



  • 2 years+ of Contract Management experience
  • M.S./M.B.A. degree or equivalent work experience in computer science, business administration, engineering or related discipline with an information technology focus
  • Experience in the Utility industry/business
  • Proficient in conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management
  • ITIL-Information Technology Infrastructure Library Manager certification
  • ITIL-Information Technology Infrastructure Library Practitioner certification
  • PMI-Project Management Institute PMP-Project Management Professional certification
  • LSS-Lean Six Sigma Certification


Knowledge, Skills, Abilities:


  • Proficient understanding of relevant technologies required to perform support function
  • Ability to influence and work with and across all levels within the business to develop the “best” solutions
  • Demonstrated ability to explain necessary trade-offs and balances between immediate and tactical needs or issues with PG&E leaders
  • Ability to estimate the financial impact of IT decisions
  • Excellent planning, organizational and project management skills; detail and process-oriented; able to juggle multiple priorities in a fast-paced environment
  • Excellent analytical and technical skills
  • Ability to foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals


Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland