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Expert Programmer Analyst

San Francisco, CA, US, 94105

Requisition ID # 31281 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : San Francisco




Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. This specific role will be part of a team of analysts and developers that designs, develops and maintains a system used by the business to bill our largest and most complex customers.


Position Summary

The Programmer/Analyst designs, develops, modifies, configures, debugs and evaluates application programs for functional business areas. Programs include reports, interfaces, conversions, enhancements, forms, and workflows (RICEFWs). Analyzes existing applications and systems and formulates logic for new systems, devises logic procedures, logical database design, performs coding and tests/debugs programs. Assist in the definition, development, and documentation of deliverables, and specifications on a project-by-project basis as defined in the IT Methodology, in collaboration with business analyst and other project team members. Consult with business analyst and architects to understand, anticipate, and meet current and future business needs. Modify and configure applications/systems as specified in the requirements and/or technical design document. Prepares and obtains approval of system and development documentation. Recommends changes in development, maintenance and system standards and processes. Anticipate client concerns and questions and provide timely, professional, straight forward (non-technical) communications. Provide on call support for production systems and provide timely solutions. Day-to-day tasks to insure systems are up and running. Respond to ad-hoc questions and intra-departmental communications. Supports bug fixes, patches, minor enhancements, and service request



  • Work Scope: Provides broad cross-functional and technological expertise. Assignments are broad and complex, have major associated risks with high visibility, and can be sensitive or widely varied requiring expert judgment in applying and adapting techniques. Collaborates and establishes existing Application Development Frameworks and Coding standard. Support governance of development standards and frameworks. Responsible for larger initiatives such as transitioning to new technologies. Full understanding of combined technical, business, and processes areas. Advanced and full knowledge of business requirements; translates complex business language to functional and technical designs. Solid understanding of PG&E Delivery Method and compliance processes and impact to client projects. May recommend and implement process improvements to methodology and compliance processes. Applies significant technical concepts of subject area and procedures and techniques; ability to use and define technical details of assigned work. Serves as key technical resource with areas of specialization.
  • Problem Solving: Resolves application development problems of complex scope through cross-functional team participation.
  • Internal/External Contact: Regularly represents team and/or manager at client meetings. Collaborates with Project Manager on complex large project timelines, identifying critical path, resource assignments, risks, and dependencies.
  • Freedom of Action: Regularly called on to apply creativity or new approaches to technical assignments that may be unique. May lead others on technically complex projects or work. Solid understanding of the impact to all application areas of systems/sub-systems modifications and enhancements; understands impact to business; has broad, over-arching understanding of impact to IT. Leads teams of programmer- analysts
  • The incumbent determines methods and procedures on new assignments with accepted technical guidelines and company policies/procedures.
  • Supervisory Responsibility: Provides guidance to less experienced programmer and is team lead on cross-functional projects and initiatives
  • Technical
  • SAP advanced knowledge – especially how the process works internally here at PG&E
  • GIS basic knowledge – the Web Viewer in particular and how data is maintained in GIS vs. SAP vs. PLDB, and basic understanding of data warehousing such as GeoMart.
  • EI end points – Knows how to code and can help with issues in the middleware code
  • O-calc pro knowledge – Works with the OSMOSE vendor weekly on changes and updates with their tool.  He also works with the PG&E software team to coordinate testing and implementation of new vendor releases. 
  • SQL Database skills -  For the Pole Loading database.  Updates the database and works on fixing basic issues.  Also uploads data as requested by the business in lower environments. 
  • WEB environments – Understand how websites authenticate and authorize users, and  how web pages interact with both the front-end users and back-end databases. 
  • Organizational
  • Leadership – Runs the daily tech team meetings and coordinates all the issues and change requests across all the towers (GIS, EI, SAP, Vendor and business)
  • Documentation – Writes the Run Books, DR plan and deployment plans.  Reviews all the test cases, functional and technical documents as well. 
  • Location –  Able to work in San Francisco and San Ramon as required.  This is an on-site role.




  • BA/BS in Computer Science, Management Information Systems, or equivalent experience and/or field of study
  • 7 years of programming analysis experience
  • Proven knowledge with programming principals to enhance system performance
  • Multiple programming languages experience
  • Ability to create complex test beds, creates test scenarios, create regression tests, document and assess software reliability
  • Ability to enhance the end-user
  • Expert understanding of software, how it works, and how it often breaks



  • Certification and/or post graduate work may be desirable.
  • Experience leading development team



Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland