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Expert IT Business Analyst

San Francisco, CA, US, 94105

Requisition ID # 56240 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Information Technology

Job Location : San Francisco



Department Overview

Information Technology is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.


Position Summary

This IT Business Analyst, Expert position is in HR, Regulatory Affairs & Compliance Systems team. This person will be primarily working on MetricStream / Compliance cloud application enhancements and support related work. In addition, the person will be supporting AWS systems as needed. It is expected that this person is well versed with all phases of the system development life cycle (SDLC), including business process analysis, systems analysis, business process blueprinting, development, testing, cut-over preparation, end user training, and go-live activities as well as post go-live system and end user support.

This position will work closely with IT Architects, Project Managers, Developers, Testers and business subject matter experts to gather requirements, help implement and maintain systems supported by the department. Candidate must be highly motivated and take initiative to work with other members on application issues openly, directly and respectfully.


Job Responsibilities:

  • Work with IT and Business teams to provide strategic guidance within the overall technology and promote standard solutions and best practices
  • Provide consulting to business clients to identify and satisfy the business needs
  • Demonstrates understanding of business processes for several business functional areas, and can effectively coordinate the work on analysis and requirements for several projects
  • Demonstrates good understanding of the following areas:  testing, project management, related Lines of Business processes, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
  • Demonstrates level of expertise to act as a recognized authority for a project or initiative
  • Analyze end-to-end complex business processes and information needs for multiple business functional areas
  • Provide consulting information technology to the client to identify and satisfy the business needs, while help anticipate potential problem and issues
  • Facilitate, influence and build agreements on IT requirements and deliverables for multiple business clients
  • Take initiatives to understand in detail of the current and future business environment
  • Define and document business requirements for projects
  • Evaluate, design and document solution alternatives to accommodate business needs or solve business issues
  • Build Functional Designs based on system capabilities and business requirements
  • Perform system functionality gap analysis and provide recommendations to help resolve the gaps.
  • Work with Development and Implementation Team to build technical designs and configure applications
  • Assisting with data conversion/migration, testing, training, and cutover activities
  • Provide knowledge transfer/training to other team members
  • Participate in defect management process, set priorities, research issues, and discuss compliance impacts and timelines
  • Provide estimates for new development and enhancements
  • Incident Response and end user support – Provide Level 3 support to the TSC. Provide expertise for issue resolution
  • Communicate IT processes to the business clients and serves as key resource within the area of specialization.
  • Mentors the associate, career, and entry level team members
  • Provide timely responses to client inquiries or delegate as appropriate
  • Interact with third party interface providers for end-to-end solution support




  • BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience.
  • 7 years of job related experience in Information Technology. 5 years of experience in business analysis.
  • Participation in projects of high complexity at an expert level or in a leadership role.
  • Advanced knowledge of multiple corresponding Line of Business-related functional areas.



  • 9 years of job-related experience in information technology.
  • 3 years of experience implementing or supporting MetricStream/Compliance cloud applications or AWS Systems.
  • Strong knowledge of the Application Development Lifecycle.
  • Skilled and experienced in leading requirement gathering, business analysis, solution design and testing.
  • Strong knowledge in concepts of cloud applications and integrations. 
  • Hands-on configuration experience and strong technical understanding of MetricStream Systems and AWS.
  • Excellent written and verbal communication skills.
  • CCBA, CBAP Certifications.
  • Advanced degree is a plus.
  • Experience in Utility Industry.



Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climate change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.