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Expert Cybersecurity Specialist

San Francisco, CA, US, 94105

Requisition ID # 31198 

Job Category : Engineering / Science 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : San Francisco

Department Overview

The Cybersecurity team enables PG&E to achieve its mission by providing governance, oversight, and support of operational resiliency and asset safeguards in a relevant, timely and data-driven manner. The Cybersecurity team consists of security professionals in their chosen disciplines, including:


•              Cybersecurity Services

•              Risk & Strategy

•              Security Intelligence & Operations

•              Compliance


Working together, we review the current cyber threat landscape and lend our expertise to help the company understand its security posture and act on the highest priority risks.


The Cybersecurity team takes a proactive approach to security by focusing on the cyber risks PG&E faces. Our methodology and framework synthesize current legal, regulatory, and operating mandates with PG&E’s business goals and operations. By taking this information and focusing on the cyber risks unique to individual Lines of Business (LOB), Cybersecurity helps PG&E’s LOBs make informed decisions about where to invest their resources.


Position Summary

Be the departments Subject Matter Expert for Cybersecurity Physical identity/Access Management Technologies


The Physical Identity/Access Management Expert will work closely with Managers, Project Managers, team leaders, specialists, security teams, and other subject matter experts.


As an Expert Engineer the successful candidate must analyze, track/trend, and report on all findings. Implement continuous improvements to PG&E’s physical security technologies, lead workshops, presentations, and discussions with leaders & key stakeholders. They will build close partnerships with key stakeholders solidifying their trust and confidence with those technologies.  This Expert will work closely with our Corporate Security Department and is responsible for maturing our Physical Technology products, for example; AMAG Symmetry Access Control Systems, Genetec (Video Management Systems), HIS SAFE (Physical identity/Access Management), and other Physical Security related technologies.


Job Responsibilities

Security Controls

  • Support key Physical Identity/Access Management technologies such as; AMAG Symmetry Access Control Systems, Genetec (Video Management Systems), HIS SAFE (Physical identity/Access Management), and other Physical Security related technologies.
  • Third Tier Engineering support for Network/Digital Video Recorders, AMAG card readers, & Quantum/HID SAFE.
  • Defend systems against unauthorized access, modification and/or destruction
  • Identify security abnormalities and report violations
  • Train peer employees in security awareness, protocols and procedures
  • Respond immediately to security incidents and provide post-incident analysis
  • Partner with the groups within Information/Business Technology and Lines of Businesses on security
  • Facilitate and assist in the coordination of remediation efforts, tracking and reporting its progress
  • Partner with Cybersecurity, Compliance teams, and other key stakeholders to alert or resolve the detected anomalies
  • Document and manage Cybersecurity process, procedures, policies, control documentation, etc.
  • Facilitates/Leads Root Cause Analysis
  • Research and recommend security controls and tools upgrades
  • Participate in Security projects
  • Serve as mentor for newer employees and/or delegate of Supervisor/Manager
  • Prepare and present recommendations and alternatives to senior management


Product Management

  • Performs product management duties over a sector of technology products or services or assigned to high profile products or services.
  • Oversee and manage the continuous product lifecycle from research, planning and implementation to retirement.
  • Introduce new innovative solutions that enhance the existing capabilities of the product(s) or service(s). Develop methods of automation and optimization.
  • Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.
  • Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users. Partner close with the vendor to influence the product’s future capabilities. 


  • Work closely with IT professionals to troubleshoot and resolve complex operational issues.
  • Drive conventions and standards (such as usage or configuration) across multiple products to maximize user experience.
  • Act as third-tier support specialist to other IT professionals and Cybersecurity Specialists for escalated operational issues.






  • Able to follow Safety First principles
  • Bachelor of Science in Computer Science or job-related discipline or equivalent work experience.
  • 8 years of IT engineering design and/or technical project implementation experience.
  • 5 years’ experience managing senior level IT staff
  • 2+ years supporting/deploying Industrial/Physical Security solutions




  • 2+ years supporting NVR’s/DVR’s
  • 2+ years supporting AMAG card readers
  • 2+ years supporting Quantum/HID SAFE
  • Self-motivated
  • Results driven, and customer focused
  • Multi-Platform knowledge (UNIX/LINUX, Windows Servers/Desktops, Cisco hardware, etc)
  • Team player
  • Energizes coworkers, and maintaining a positive attitude towards the team and the business directions
  • Strong analytical, critical thinking and decision-making skills
  • Familiar with one or more security controls/risk management frameworks (ISO, NIST, etc.)
  • Advanced knowledge and understanding of Industrial Controls and Network Security solutions
  • Project Management experience

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland