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Director, Emergency Planning and Response - Strategy and Execution

San Francisco, CA, US, 94105

Requisition ID # 29396 

Job Category : Compliance / Risk / Quality Assurance 

Job Level : Director/Chief

Business Unit: Electric Operations

Job Location : San Francisco


Position Summary


The Director, Emergency Preparedness and Response – Strategy and Execution oversees emergency planning and management for PG&E, EP&R financial program management, and process improvements for PG&E.  The Director manages emergency preparedness and emergency plan management.  The team develops and executes robust emergency management concepts and strategies to provide excellent response to our customers, shareholders and internal and external stakeholders.  The overall response plan must meet all requirements of applicable laws, rules and regulations including General Order 166.  The Director is accountable for financial management for EP&R programs.  He/she also identifies cost inefficiencies and best practices, influencing improved work practices across the organization and oversees the analysis and reporting function for communications and restoration performance.  



Job Responsibilities


  • Reviews execution of gas and electric emergency incident restoration and recovery efforts by providing guidance and/or direction on the plan, execution, and resources required during Level 1 through 5 events
  • Ensures an adequate level of preparedness across all staff in their assigned emergency roles
  • Ensures the completion of preparedness activities across PG&E depending on the level of the emergency
  • Provides guidance/direction on resource requirements and resource movement during an event
  • Works with the Directors of all lines of business to monitor weather and other leading indications and provides new assessment and modeling tools to understand the possible outcomes of various events
  • Initiates “all hazards” planning approach
  • Facilitates the authorization process of emergency activation levels and use of mutual assistance as appropriate.  Facilitates event critiques and ensures action items are completed and enforced
  • Defines functions and relationships between departments, roles associated with emergency preparedness and partners in all emergency-related departments to ensure that emergency response processes are coordinated across the enterprise
  • Ensures that all regulatory requirements are met
  • Leads initiatives to improve the emergency management process.  Recommends emergency recovery metrics to the company's metric owners across the organization.  Performs quality control functions for emergency management across PG&E. Interprets technical and business implications of emergency critique findings across the organization.  Analyzes trends and recommends improvements to senior leadership
  • Directs emergency preparedness planning, training and exercise cycle.  Drives increased preparedness and capabilities, instills advanced understanding of the Incident Command System, and builds credible public safety partnerships
  • May act as a liaison to external entities, such as the Governor’s Office of Emergency Services (Cal OES), CA Public Utilities Commission (CPUC), California Utilities Emergency Association (CUEA), California Department of Forestry and Fire Protection (CAL FIRE) Western Energy Institute (WEI), including periodic meeting attendance and interactions during emergencies.  Provides testimony or data in response to CPUC requests regarding major emergency operational events
  • Manages the reporting function for emergency communications, plans and response performance associated with emergency response and recovery for PG&E
  • Oversees the maintenance and updating of emergency management standards and reference documents.  Provides technical operational support to the emergency management organizations across PG&E.  Works with stakeholders to identify cost inefficiencies and best practices in order to influence improved work practices across the organization
  • Manages staff to accomplish results through effective recruitment and selection, training and development, performance management, and rewards and recognition
  • Owns the PG&E Company Emergency Response Plan (CERP) and associated annexes to the same



Leadership Qualities


PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.


Strategic Mindset

  • Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

  • A safety champion in words and deeds with respect to both employee and public safety.
  • Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

  • Using various- communications that convey a clear understanding of the needs of different audiences.
  • Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

  • Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Creating a climate where people are developed and motivated to do their best to help the organization.

Values Diversity and Creates Inclusion

  • Recognizing the value that different perspectives and cultures bring to an organization.

Fiscally Responsible

  • Interpreting and applying understanding of key financial indicators to make better business decisions.
  • Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

  • Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.
  • Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

  • Building strong customer relationships and delivering customer-centric solutions.


Background Qualifications



  • Bachelor’s degree in relevant discipline or equivalent years related experience 
  • 10 years of related experience (i.e. emergency response or operations, customer field services, resource management, maintenance, and/or electric construction)
  • 5 years of leadership/supervisory experience
  • At least one of the following advanced level training/certification(s): Incident Command System (ICS), National Incident Management System (NIMS), or Standardized Emergency Management System (SEMS)



  • Certified Emergency Manager Certificate (IAEM) or CSII Certification
  • 2 years of utility leadership experience
  • Demonstrated knowledge of gas and electric operations processes and procedures
  • Knowledge of public sector emergency management principles
  • Knowledge of work and resource management processes and procedures
  • Strong communication, interpersonal and influence skills
  • Experience creating, implementing and driving operational metrics
  • Results driven and operationally focused
  • Knowledge of the various emergency plans (e.g. Gas Emergency Response Plan, Electric Emergency Plan (EEP), Electric Emergency Operations Plan (EEOP), system restoration procedures, and Incident Command process) and of reports and tools used during emergencies
  • Knowledge of continuous process improvement and benchmarking concepts, methods and
  • techniques

  • Excellent organizational skills and detail-orientation 
  • Knowledge of and ability to apply change management principals and techniques
  • Knowledge of SCADA, Energy Management System (EMS), Outage Management Tool (OMT), Transmission OMT, Outage Information System (OIS) and logging applications
  • Experience creating, implementing and driving operational metrics

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland