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Customer Care Regulatory Policy and Compliance Intern

San Francisco, CA, US, 94105

Requisition ID # 37912 

Job Category : Administrative / Clerical 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : San Francisco

Organization Overview

In Customer Care we are focused on delivering the desired customer experience for each of our customer. Everything we do starts and ends with the customer. We are focusing on delivering safe, reliable and affordable services and delivering an exceptional customer experience to each and every customer.

 

Customer Care Regulatory Policy and Compliance (CCRPC) deliver a broad range of expertise to drive integrated, cross-organizational solutions to complex business problems. By providing strategic counsel and program governance, CCRPC helps the Customer Care organization and in some instances the company overall balance risk, compliance, regulation, operations, and customer experience. Key functional groups include Risk, Compliance and Audits; Customer Privacy; Tariff Interpretation; Records and Project Management; and Regulatory Policy.

 

Position Summary

Risk, Compliance, and Privacy is responsible for supporting the Customer Care organization and at times the company overall in management of risk and compliance as well as ensuring customer data is kept private and secure.   

 

The team is looking for a talented summer intern to help support the compliant, efficient, and systemic control of carious regulatory requirements. The ideal candidate will apply his or her continuous improvement mindset to deliver key outcomes to aid in achievement of program maturity and efficiency.

Specific identified projects include but will not be limited to:

  • Assisting in development of department communications plan and creating and delivering written and oral presentations to varios stakeholder groups
  • Supporting metrics reporting process for organizations through coordination and analysis
  • Providing support for the annual external assessment by organizing and formatting workpapers

The successful intern will have the opportunity to lead and/or support activities as described above working with a team of experienced business and process analysts. Additionally, the intern will gain knowledge of the larger Customer Care organization through the work they will be performing.

 

Qualifications

Minimum Qualifications:

  • Earning a Bachelor’s or Master’s degree in Management, Risk and Insurance, Accounting, Finance, or other Business or related discipline. Students MUST be continuing education towards degree during and/or after internship. 

Desired:

  • Valid driver’s license preferred as position could include up to 10% travel in Northern California
  • 3.0 GPA or greater in both cumulative GPA and major GPA
  • Experience in utilities, municipalities, banking, healthcare of other highly regulated entity
  • Ability to work in a team environment and support fellow team members
  • Strong creative problem solving and analytical skills; some process improvement experience (LSS or other) highly desirable
  • Project Management experience
  • Strong communication skills, both oral and written
  • Takes initiative and can work independently with minimal direction

 

PG&E typically is unable to provide VISA sponsorship to students on an F-1, J-1 or other visa for this position.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Company
Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland