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Cust Care Database Administrator, Expert

San Francisco, CA, US, 94105

Requisition ID # 39090 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : San Francisco

Department Overview

The New Revenue Development (NRD) organization is an entrepreneurial and customer-focused team in Customer Care whose purpose is to advance innovative uses of PG&E assets, resources, expertise and relationships. Through the products that NRD develops and manages, NRD has the opportunity to lower rates for PG&E’s customers, drive customer satisfaction, and generate positive net revenue for PG&E shareholders.

 

Position Summary

PG&E’s New Revenue Development (NRD) team is seeking a Salesforce.com (SFDC) administrator to maintain SFDC features and

enhancements and support users in New Revenue Development, particularly Contract management and administration, sales, and data queries. We are looking for someone who possesses the knowledge of best practices and can take the SFDC implementation to the next level with high user participation and feature utilizations.  NRD has our own instance of salesforce with complex needs for customization based on our own business needs.

 

Job Responsibilities

 

  • All facets of advanced salesforce.com administration and support, including: Setup and
    configuration of custom objects and fields. Understanding of Salesforce’s core CRM processes for managing Leads, Contacts, Accounts, contracts, and Cases
  • Troubleshoots and assist in database resolution.
  • Manages database access, availability and performance according to agreed upon response time and availability requirements.
  • Provides new and innovative solutions and recommendations to enhance database(s) with new data sources and improved data processes.
  • Communicates (oral and written) recommendations and findings to leaders and officers.
  • Identifies, analyzes and improves existing business processes within a department to meet new goals and objectives.
  • Generate and maintain leadership dashboards to measure results
  • Works on complex problems having broad impact that require in depth analysis and judgment to obtain results or solutions.
  • Resolves escalated issues.
  • Business process problem solving - Meet regularly and often with cross-functional business stakeholders within and outside of NRD to capture requirements and propose solutions, including extensive collaboration with IT
  • emergency response duties as assigned
     
    Qualifications
    Minimum:
  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • Six years of recent relevant database management or Salesforce Service and Sales Cloud experience
  • Salesforce Certified System Administrator Certification
     
     
    Desired:
  • Experience in database management, job-related, 8 years
  • Experience in project management, database-related
  • Salesforce Certified Platform Developer Certification
  • Organized, detail-oriented, self-directed, professional and flexible Must be a team-player with collaborative style and excellent communication skill
  • Demonstrate strong and effective organizational and time management skills
  • Demonstrate strong and effective communication skills both verbally and in writing
  • Experience with Conga contract generation plug in.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Company
Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland