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Claims Investigator-San Francisco or San Ramon

San Francisco, CA, US, 94105

Requisition ID # 31209 

Job Category : Legal 

Job Level : Individual Contributor

Business Unit: General Counsel

Job Location : San Francisco

Department Overview

The Law Department provides timely, efficient and business-focused legal services to the company. The Law Department’s substantive legal activities fall in three categories: Litigation, Regulatory, Contract and Corporate Services


Position Summary

You will be responsible for the investigation and resolution of third party claims submitted to PG&E for property damage, bodily injury, and business interruption.


You must be able to travel at least 25% of the time and must be willing to work extended hours, weekends, and be on-call for emergencies on a rotating basis.


Job Responsibilities

- Investigate, negotiate, and settle third party property damage and personal injury claims.

- Investigate and report on incidents that may potentially lead to litigation, investigation lawsuits, and reviews tender cases involving contractors and insurance carriers.

- Conduct interviews with employees and third parties to investigate claims and incidents.

Conduct claims data analysis for trending and lessons learned; presents findings to business partners.

- Conduct and perform onsite, field, and/or internal investigations to determine the root causes, impacts and effects of claims and incidents.

- Research and collect evidence and facts to support investigations of claims and incidents.

- Provide investigative support regarding collection cases.

- Review internal PG&E and external records, files and documents regarding incident investigations, liability and damage evaluation, and claims negotiation and settlements.

- Provide litigation support, consultation, and/or training to PG&E attorneys and clients





- 2 years of experience handling claims investigations

- Bachelor’s (BA/BS) degree or equivalent experience

-Valid driver’s license with a clean driving record



- Certified Insurance Claims Investigator (CICI)

- California Claims Adjuster license

- 4 years of experience as a claims investigator or related experience

- Experience investigating and/or administering bodily injury, property damage, and insurance claims and litigation

- Utility industry experience

- Knowledge and understanding of insurance claims, specifically casualty claims adjustment

- Knowledge and understanding of claims management, investigations, and settlements

- Knowledge and understanding of tort and contract law

- Knowledge and understanding of medical terminology

- Demonstrated ability to interact and engage multiple levels of management, leadership, personnel, and unions within an organization

- Strong client investigation and resolution skills

- Strong leadership, organizational, and interpersonal skills

- Strong business and technical composition skills

- Strong oral communication and presentation skills

- Proficient computer skills (i.e.: Microsoft Office applications: Word, Excel, Power Point and Outlook) and experience with information systems

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland