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Business System Specialist, Senior

Date: Feb 7, 2019

Location: San Francisco, CA, US, 94105

Company: Pacific Gas And Electric Company

Requisition ID # 14939 

Job Category : Business Operations / Strategy; Information Technology; Maintenance / Construction / Operations 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco



Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.


Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.


Position Summary

The Business System Specialist (BSS) functions as a liaison to Information Technology from the

line of business, representing the end users and business process owners in business system

requirements, implementations and support. The incumbent understands user needs as well as

business procedures, processes and systems for the corresponding department. The incumbent

typically defines user system requirements, provides user support, coordinates user acceptance

testing of new tools and consults with the users on new technologies & features that may

contribute to business process efficiencies. The incumbent may also perform feasibility analysis,

develop project scope, and provide recommendations on alternative solutions, project strategy and

deliverable prioritization. The incumbent prepares and delivers business users’ system needs to

Information Technology and represents user needs in the development of functional specifications.

Travel Required:

• Travel to other facilities for routine meetings about 30%-40%

Additional Requirement:

• The Business Systems Specialist will be working within the Emergency Preparedness

organization, and will assist in developing solutions that are critical to PG&E’s emergency

response function




• BA/BS or equivalent work experience

• 4 years of job related experience



• 5+ years of job related experience in Business Analysis, which may include or be in addition to 5+

years of experience in Information Technology

• Participation in projects of high complexity at an expert level or in a leadership role

• Knowledge and working experience with multiple corresponding Line of Business-related

functional areas

• Extensive participation in projects of high complexity or simultaneous participation in multiple

projects of medium to high complexity in a leading role

• Expert knowledge of the business requirements process

• Detail oriented, analytical, good oral and written communication skills

• Strong understanding of the utility business

• Ability to work with different teams across disciplines and levels and promote good working


• Demonstrates advanced understanding of the impact(s) of technical changes to the collective

business processes across functional units

• Good mentoring skills

• Broad understanding of all relevant business processes of department(s) supported



• Provide expert consulting in business and user needs

• Analyze and document business requirements for complex projects

• Analyze end-to-end complex business processes and coordinate with IT to develop and

implement solutions to information needs

• Understand in detail current and future business environment; effectively anticipate, identify, and

fully meet the business needs

• Identify, propose and influence solutions to complex business problems

• Anticipate concerns and questions, and provide proactive, timely and professional

communications or delegate as appropriate

• Act as a key contributor to teams that define, review and approve requirements for the business

needs solution

• Participate in UATs and perform quality reviews of test results

• May assist with training, change management and communications associated with system


• Contribute to business case development

• Directly assist in providing support during an emergency activation.

• Provide liaison between end-users and IT developers in requirements definition.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland