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Senior IT Product Specialist - Physical Identity and Access Management

Sacramento, CA, US, 95826

Requisition ID # 39281 

Job Category : Information Technology 

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location : Sacramento; San Francisco

Department Summary

The Cybersecurity team enables PG&E to achieve its mission by providing governance, oversight, and support of operational resiliency and asset safeguards in a relevant, timely and data-driven manner. The Cybersecurity team consists of security professionals in their chosen disciplines, including:


•              Cybersecurity Services

•              Risk & Strategy

•              Security Intelligence & Operations

•              Compliance


Working together, we review the current cyber threat landscape and lend our expertise to help the company understand its security posture and act on the highest priority risks.


The Cybersecurity team takes a proactive approach to security by focusing on the cyber risks PG&E faces. Our methodology and framework synthesizes current legal, regulatory, and operating mandates with PG&E’s business goals and operations. By taking this information and focusing on the cyber risks unique to individual Lines of Business (LOB), Cybersecurity helps PG&E’s LOBs make informed decisions about where to invest their resources.


Position Summary

The Senior Cybersecurity Product Specialist will support the Physical Identity and Access Management products. This position will maintain, document, develop and deliver Physical Security technology solutions in addition to working closely with Corporate Security, Business Partners and various IT organizations. This role will be responsible for maintaining and maturing our Physical Security technologies such as AMAG, Genetec, Video Management Systems, HID SAFE, etc.


The preference for the work location is San Francisco at our General Office, but Sacramento may be an alternate. There may be some occasional, but minimal travel to SF as business needs may arise.




  • AA/AS in Computer Science or job-related discipline or equivalent work experience
  • 4 years of IT/Cybersecurity technical experience



  • Experience with Physical Security Technologies: such as AMAG, Genetec, Video Management Systems, HID SAFE, etc
  • Bachelor of Science in Computer Science or job-related discipline
  • Able to follow Safety First principles
  • Knowledge of Network/Digital Video Recorders
  • Achieve positive results with multiple projects/efforts running simultaneously
  • Results driven, and customer focused
  • Multi-Platform knowledge (Windows Servers/Desktops, UNIX/LINUX, Oracle/SQL Databases, etc)
  • Skilled at being a team player
  • Energizes coworkers, and maintaining a positive attitude towards the team and the business directions
  • Strong analytical, critical thinking and decision-making skills
  • Familiar with one or more security controls/risk management frameworks (ISO, NIST, etc.)
  • Understanding of risk and security controls
  • Understanding of network protocols, enterprise architecture, and common network logging functions
  • Self-motivated


Job Responsibilities

Security Controls

  • Support Physical Identity & Access Management technologies such as AMAG Symmetry Access Control Systems, Genetec (Video Management Systems), HID SAFE, HID Visitor Management Systems and other Physical Security related technologies.
  • Contribute to the continuous product lifecycle from research, planning and implementation to retirement.
  • Work closely with cross-functional teams to troubleshoot and resolve complex operational issues.
  • Act as a conduit for vendor relationship, licensing, and incident management.
  • Defend systems against unauthorized access, modification and/or destruction.
  • Responsible for the management, advanced configuration, patching, monitoring, and fine tuning of supported products.
  • Provide rotational oncall support.
  • Identify security abnormalities and report violations.
  • Facilitate and assist in the coordination of remediation efforts, tracking, reporting its progress and providing root cause analysis.
  • Support internal auditing data collection.
  • Partner with the groups within Security, IT and Lines of Businesses on security.
  • Contribute to a variety of documentation such as strategies, plans, designs, usage or configuration standards, policies, guidelines, user requirements, roadmaps, reports, metrics, process manuals, configuration manuals, and other documentation specific and necessary for the targeted product or service.
  • Research and recommend security controls and tools upgrades.
  • Participate in Security projects.
  • Develop methods of automation and optimization.
  • Partner with peers in the accountable planning organization to develop the strategic vision and understand how it applies to the targeted products or services.
  • Understand the industry’s product positioning, the product’s key benefits, and the product’s targeted users.

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.

Nearest Major Market: Sacramento