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Supervisor, Gas Support Services

Oakland, CA, US, 94601

Requisition ID # 30680 

Job Category : Administrative / Clerical 

Job Level : Supervisor

Business Unit: Gas Operations

Job Location : Oakland

Department Overview

Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. As a whole, Gas Operations is responsible for all aspects of PG&E’s gas distribution and transmission operations, including planning, engineering, maintenance and construction, restoration and emergency response.


Position Summary

Oversees groups that provide administrative/clerical and project support. Ensures support teams improve service levels for our external/internal client base. Works with Gas Operations leaders to understand their current and future support service needs. Ensures that Support Services related tools, processes and systems are continuously evolving and improving for maximum efficiency and effectiveness. Works with Support Services Supervisors to oversee the day-to-day operations and management of support staff.


May do some or all of the following:

  • Successful implementation of Lean Philosophy and lean tools for continuous improvement.
  • Creates, promotes and manages a safety-first work environment and lean culture.
  • Supervises the day-to-day operations of the workgroup in alignment with organizational goals and objectives.
  • Organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
  • Effectively leads team efforts to meet deadlines, problem solve and implement solutions.
  • Assures proper office staffing, coordinates training of new/relief staff, tracks apprentice programs and classification specific training.
  • Works collaboratively with team members to identify, assess, and provide feedback to the organization to improve work processes, identify gaps, and ensure procedures are in compliance with company policies and standards. Assists in coordinating and implementing new tools, office procedures and/or work practices to improve productivity and efficiency.
  • Develops strong working relationships with internal/external customers and business partners where operations, service, support or other inter-dependencies exists.
  • Prepares and distributes monthly and quarterly Department reports. Ensures proper preparation, distribution and security of confidential reports and documents.
  • Monitors department budgets, expenses and variances for assigned location. Monitors and communicates overall performance through various metrics and indicators.
  • May manage office equipment inventory.
  • Collaborates with department peers to ensure work priorities are appropriately assigned and support functions being provided meet expectations and business needs.
  • Develop clarity in vision. Help employees across the organization align their goals and objectives to the company and the leadership team.
  • Empower employees to build a sustainable lean transformation.
  • Increase problem solving capability. In order for the organization to be more responsive to customer demand, each individual’s problem-solving skill base needs to be upgraded.
  • Continuous improvement. Help employees sustain the improvements made and teach them how to continuously get better in the future.




  • High School or GED-General Educational Development-GED Diploma
  • Administrative experience, or related, 5 years


  • Bachelors Degree or equivalent experience
  • Leadership experience, 2 years
  • Clerical support role experience, 1 year

Our Mission

To safely and reliably deliver affordable and clean energy to our customers and communities every single day, while building the energy network of tomorrow.

Our Vision

With a sustainable energy future as our North Star, we will meet the challenge of climage change while providing affordable energy for all customers.

Our Culture

We put safety first.
We are accountable. We act with integrity, transparency and humility.
We are here to serve our customers.
We embrace change, innovation and continuous improvement.
We value diversity and inclusion. We speak up, listen up and follow up.
We succeed through collaboration and partnership. We are one team.

Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric companies in the United States. Based in San Francisco, our 24,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout our Northern and Central California service area, stretching from Eureka to Bakersfield and from the Pacific Ocean to the Sierra Nevada.

More About Our Company

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice                                                                                                                                                                                                                                      The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles  job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland