Supervisor, Business Systems

Requisition ID # 169297 

Job Category: Information Technology 

Job Level: Supervisor

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Business Systems Leader is an integral partner and business liaison between line-of-business operations and Information Technology on technology strategy, planning, and decisions. Incumbents understand and represent user needs as well as business content, procedures, processes, and systems for the business unit(s). The incumbent will supervise teams that partner with business process owners and systems end users to define system requirements, provide user support, coordinate user acceptance testing (UAT) of new tools and to consult with the business on new technologies and features that contribute to business process efficiencies. The incumbent will supervise/manage and lead a team to represent user needs, direct and empower a team of specialists dedicated to supporting end users. This position is accountable for ensuring the delivery of expert guidance, expeditious technical resolution, and the advancement of best practices that contribute to seamless business operations across all supported platforms.

This position is hybrid, working from your remote office and your assigned location based on business need. Position headquarters: Oakland.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
 

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Mid-Point: $158,000

Bay Area Maximum: $194,000

&/OR

CA Minimum: $116,000

CA Mid-Point: $150,000

CA Maximum: $184,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Job Responsibilities

• Provides daily oversight to a team of Application Support Specialists involved in supporting assigned business systems.
• Typically assigned to one business system/tool affecting a smaller user group or to a part of a larger application that affects an entire line of business.
• Ensures efficient gathering, analyzing, and documentation of business requirements.
• Ensures the team analyzes and understands the end-to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements. 
• Monitors systems/tools performance and provides proactive, timely, and professional communications to users regarding system status, changes, or enhancements.
• Applies expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
• Coordinates user acceptance testing (UAT) and/or functionality testing. Perform quality reviews of test results. May assist with developing test documentation.
• Leads team to provide ongoing technical user support of assigned business system or tool(s).
• May develop and maintain metrics for assigned systems/tools and/or projects.
• May participate in longer-term technology strategy development.
• May develop and deliver or partner with others on end-user training.
• Partners with stakeholders and others to ensure support from the team is as expected or required.
• Supervises team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.
• Drive optimization of processes and support procedures

Qualifications

Minimum:

• BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
• 5 years of job-related experience in Business, IT, or Engineering fields.

Desired:

• Experience in Case Management or Application Support
• Detail oriented, analytical, good oral and written communication skills.
• Strong process and documentation skills 
• Experience with Salesforce and SAP systems
• 5+ years in Business Analysis, or similar experience in Application/User Support Role
• Project management experience.
• Strong knowledge of the business requirements process.
• Supervisory/leadership ability.
• Strong project management skills.
• Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
• Ability to work with different teams across disciplines and levels and promote good working environment.
• Good understanding of the business processes of department (s) supported and the impact(s) of technical changes to the collective business processes across functional units.
• Knowledge of database management.
• Ability to contribute to business development.