Senior Business Process Analyst

Requisition ID # 172990 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Strategy & Growth

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Strategy and Growth functional area is dedicated to long-term strategic and infrastructure planning. With electricity demand expected to double over the next 15 years, we’re building an energy system of the future for the world’s fourth-largest economy. It includes Energy Policy and Procurement, Strategy and Innovation, Integrated Long-Term Planning, and the Commercial Growth Organization.  

Position Summary

Business Process Analysts evaluate the effectiveness of, and recommend improvements to, business process, practice, and procedures.  Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions.

This position is hybrid, working from your remote office and your assigned work location based on business need.

Responsibilities typically include many or all of the following:

• Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements.  Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.
• Metrics and Reporting: Develops and tracks business process related metrics.  Develops and maintains standard, custom and ad-hoc reports.
• Quality Assurance:  Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.
• Business Process Improvement:  Business process improvement activities in support of the business, including process mapping and re-design.
• Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
• Project Management:  May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $​102,000

Bay Area Maximum: $​152,000

Job Responsibilities

• Performs root cause analysis on complex processes that requires customized reports and data.
• Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables.
• Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders.
• Develops/delivers end-to-end process training materials to better support business needs.
• May provide guidance to Business Process Analysts and Business Process Analyst Associates.
• May manage small-to-mid-size projects.

Qualifications

Minimum:

• Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience. 
• Job-related experience, 4 years

Desired:

• LSS-Lean Six Sigma Green Belt certification
• Knowledge of utility IT systems