Quality Operations Specialist, Senior - Flexible Location

Requisition ID # 174219 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Non-PG&E Non-US Off Shore Work Location; Non-PG&E US Work Location; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Washington D.C.; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Over 6,500 coworkers in Electric T&D ensure the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. The Electric T&D Team is responsible for ensuring the electric grid's reliability and resiliency through the ongoing maintenance and operations of PG&E's 100,000 miles of distribution lines and over 18,000 miles of Transmission lines. Coworkers in Electric T&D's actively engage in the Lean Methodology through the use of Visual Management in Operating Reviews to cross-functionally identify and solve problems,  and create standard work. By working together as One Electric. One Team. We are delivering for our hometowns.   

Position Summary

Headquarters flexible throughout the PG&E service territory.

This position is “hybrid”, with mandatory in office days Tuesday-Thursday (subject to change due to business needs.

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $​105,000

Bay Area Maximum: $​169,000

&/OR​

California Minimum: $​100,000

California Maximum: $161,000

Responsibilities:

• Provide active CAP support on important department deliverables

Corrective Action Program (CAP):

• Leads CAP investigations and analyses
• Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues.
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence

Process Improvement

• Leads teams to perform business process analysis
• Participates in business process reengineering
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments

• Promotes performance improvement Other
• May coach less experienced team members

Qualifications

Minimum Qualifications:

• High School diploma or equivalent
• 5 years of progressive experience in utility operations or in other highly regulated industry
• Experience with causal evaluation methods and investigations in the utility industry
• Travel throughout service territory 70% of time

Desired Qualifications:

• BA/BS

• Cause evaluation training Certification(s) in one or more of the following:

HFACS

RCA

ACE

Whys

Fault Tree Analysis

• Experience in a utility operations supervisory position
• Experience with business process reengineering
• Microsoft Office Word, Excel, and Power Point skills
• Working knowledge of SAP
• Knowledge of quality management systems and corrective action programs
• Ability to influence all levels including senior management
• Ability to interview personnel of all levels during incident investigations
• Working knowledge of process instrumentation and controls
• Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement
• Ability to work independently and be effective in team settings