Protective Operations Manager

Department Overview 

The work performed by the Corporate Security Department (CSD) is key to the company’s success in protecting employees, the contract workforce, the public, and the company’s physical assets, including several which are critical to the nation’s power grid infrastructure. CSD provides a variety of opportunities, including involvement in developing, communicating, and implementing processes and tools relating to investigations, formal communications with company officers, personnel development, and coordination of the company’s physical security efforts. Importance is placed on developing close partnerships with other Functional Organizations and law enforcement, to ensure quick response and appropriate communication of issues and mitigation plans.  

Position Summary  

The Protective Operations Specialist will serve as the operational coordination hub for high tempo principal support program. This role owns day-to-day continuity across administrative logistics, principal movement visibility, intelligence routing to field teams, documentation quality control (DARs and operational logs), event logistics support, and travel coordination. Additionally, you will partner closely with executive assistants and internal security operations partners (including Security Control Center and Threat Intelligence functions) to maintain operational continuity, responsiveness, and audit-ready reporting. 

The role is hybrid working from your remote office and in-person based on business needs or department requirements. Furthermore, this role is coordination-intensive and may require flexibility aligned to event periods, travel planning cycles, and continuity needs supporting 24/7 coverage models. 

Job Responsibilities  

• Administrative Logistics & Stakeholder Coordination: Coordinate administrative logistics, including scheduling support, liaison with executive assistants, and alignment with principal logistics and team-level activities. 

• Principal Movement Visibility & Operational Continuity: Monitor daily principal movements and maintain continuity of operational awareness for field teams. Disseminate relevant updates from Security Control Center and Threat Intelligence partners to close-support field teams to ensure continuity of operations. 

• Documentation Ownership (DARs, Movement Logs, Vehicle Logs, Time Tracking): Produce, coordinate, and quality-control operational documentation including Daily Activity Reports (DARs), movement logs, vehicle logs, and time tracking records. Audit documentation for completeness and accuracy. 

• Event Logistics Support (Board / Off-sites / Officers & Directors / Special Events): Support event logistics including board meetings, executive off-sites, and Officers & Directors meetings, assisting with scheduling and resource tracking. Assist Event coordinator function with scheduling and resource tracking as needed. 

• Operational Check-ins, Field Support & Responsiveness Audits: Conduct proactive check-ins and audits with field teams to ensure effective operations and support, including routine text-based responsiveness audits where applicable. 

• Scheduling, Rotations & Coverage Continuity: Review advance/forward-looking work reports to build effective scheduling and operational continuity. Build and manage weekly schedules and rotations to support 24/7 coverage and surge capacity. 

• Travel Planning Support: Participate in planning and coordination of principal and family travel (business or personnel), providing logistics and safety recommendations. 

• Special Projects / Research / Presentations: Complete staff assignments, research projects, and presentations to support operational readiness. 

• Operates with autonomy and sound judgment to prioritize competing demands and maintain continuity across shifting schedules, movements, and event requirements. 

• Owns quality control for operational reporting artifacts (DARs/logs/timekeeping) and drives follow-up to closure; escalates recurring systemic gaps through leadership channels.

• Perform other duties as assigned by the Executive Protection Manager and Senior Director. 

Core Competencies  

Operational Excellence & Judgment 

• Quickly triages and prioritizes multiple time-sensitive needs; maintains continuity under frequent change. Applies judgment to identify risk to coverage/coordination and escalates appropriately. 

Stakeholder Partnership & Communication 

• Build strong working relationships with executive assistants, internal security operations partners, and field teams. Communicating clearly, calmly, and professionally demonstrates high discretion with sensitive operational information. 

Documentation Discipline & Quality Control 

• Produces and audits DARs, movement/vehicle logs, and time tracking with high accuracy and timeliness. Establishes a reliable follow-up rhythm to close gaps and sustain audit readiness. 

Coordination, Scheduling & Resource Management 

• Builds workable weekly schedules/rotations and adapts quickly to schedule changes while sustaining 24/7 coverage needs. Tracks event resources and planning deliverables to reduce last-minute friction. 

Continuous Improvement / Analytical & Technical Acumen 

• Identifies recurring coordination or reporting friction and proposes process improvements. Produces clear presentations. 

Qualifications  

Minimum:

• Bachelor's degree or equivalent experience

• 8 years’ experience in operations coordination, scheduling/logistics, program support, or comparable work in a demanding environment

Desired: 

• Demonstrated ability to manage high-accuracy documentation and reporting processes (logs, tracking, auditing, timeliness). 

• Ability to maintain strict confidentiality and handle sensitive operational information. 

• Experience supporting complex travel planning and high-visibility events (logistics, schedules, resource tracking). 

• Familiarity with Security Control Center and/or Threat Intelligence workflows and how to route actionable updates to operational teams. 

• Strong proficiency with reporting hygiene, data cleanup, and presentation development.