Product Manager, Expert

Requisition ID # 172144 

Job Category: Customer Support / Operations 

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

Department Overview

As a part of Community Wildfire Safety Program (CWSP), PG&E has multiple layers of protection that work together to prevent risk of wildfires to keep our customers and communities safe. Public Safety Power Shutoff (PSPS) program is one of the layers of protection designed to de-energize portions of PG&E’s system during extreme weather conditions, to mitigate the risk of catastrophic fire.

Position Summary

The PSPS (Public Safety Power Shutoff) Product Management team is looking for an Expert Product Manager with experience leading Agile product delivery for new and existing technology products and technical, operational processes. Aligns customer need, market potential, technology readiness, and regulatory policy to develop and execute business plans that deliver demand-side products to PG&E’s customers. Responsible for product strategy, content, and evaluation. This includes collecting insights into customer need, testing concepts and developing prototypes, defining features and benefits of products, building the solution, articulating a distinct value proposition, testing with customers, training delivery to end users, managing a continuous improvement cycle to improve efficacy and cost-effectiveness, and versioning or exiting offerings in the product portfolio. The product management role is part of a matrix organization with the product manager as a subject-matter and content expert for the product. 

This position is hybrid, working from your remote office and your assigned location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Bay Minimum: $126,000
Bay Maximum: $200,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Job Responsibilities

• Broad expertise in product management and applies advanced knowledge to wide-ranging issues.
• Develops innovative solutions to complex product issues.
• May manage cross-functional projects or initiatives.
• Manages a highly complex product or a group of complex products.
• Responsible for development and execution of product roadmaps.
• Works with & leverages relationships with Directors and Managers across functions / PG&E. 
• Apply Agile methodologies to research and define user problem statements, use cases, and functional requirements for multiple products 
• Manage stakeholder relationships and oversee development milestones with transparency; appropriately involve necessary stakeholders for changes in processes or technology requirements 
• Conduct user acceptance testing and product demo sessions as part of an iterative development process to ensure the deliverables fulfill specified acceptance criteria, achieve desired business outcomes, and include any documentation required 
• Support creation and delivery of process and technology training for end users including documentation, presentations, and in-person or virtual instructor-led trainings 
• Provide regular written and verbal updates to leadership on project status, successes, and lessons learned 
• Staff rotating on-call shift in the Emergency Operations Center (EOC) for PSPS event planning and execution 

Qualifications

Minimum:

• Bachelor of Arts or Bachelor of Science in Business, Economics, Marketing, Psychology, or equivalent experience.
• Job-related experience, 8 years

Desired:

• Masters Degree or equivalent experience
• Electric utility experience