Network Engineering & Planning, Senior Manager

Requisition ID # 175786 

Job Category: Information Technology 

Job Level: Senior Manager

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland; Davis; Fresno; San Jose; San Ramon

Department Overview

Technology and Security is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure.

The Senior Manager, Telecom Engineering leads the Telecom Engineering organization responsible for engineering standards, technical governance, process improvement, and continuous improvement across Enterprise Technology (ET) telecommunications technologies. This leader drives modernization of engineering practices through standardized design methodologies, digital engineering tools, and improved lifecycle management processes that increase efficiency and reduce manual work.

The role is accountable for increasing engineering efficiency, improving quality and consistency of technical drawings and design packages, reducing manual engineering activities, developing technical knowledge across ET technologies, supporting technical change management, improving infrastructure monitoring, enabling new product introduction, and collaborating with Electric, Gas, and Power Generation Engineering teams to support utility client technologies. The position partners closely with Engineering, Operations, Asset Management, Cybersecurity, Project Management, Technology Product Owners, and client engineering organizations to deliver safe, reliable, compliant, and cost-effective solutions.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint $163,000 - $220,000. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.   

Bay Area Min: $ 163,000 

Bay Area Max: $ 277,000 

This position is hybrid, working from your remote office and our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.

Job Responsibilities

• Accountable for negotiating conflicts and ensuring identified issues are resolved.
• Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
• Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
• Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios
• Communicates and champions the infrastructure requirements necessary to execute the IT portfolio
• Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.
• Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed
• Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
• Develops operating policies and procedures that impact large work unit representing multiple disciplines or a highly specialized and complex function
• Develops relationship across IT, with the goal of growing meaningful relationships that will facilitate collaborations and communications.
• Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes
• Ensures appropriate resources are assigned to each project/program.
• Ensures compliance to Standards/regulations and governance processes
• Ensures staff has the resources and skills needed to support all projects
• Ensures that the project/program outcome reflects the goals of the organization/business.
• Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
• Establish comprehensive service level agreements
• Establishes Development Plans for Managers and supervisors
• Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively
• Lead a competent, motivated, and qualified staff of employees, which includes performance management, developing, coaching and resolution of operational issues.
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs
• Manages and accountable for the successful implementation of complex and highly visible, high impact new/enhanced systems on time, in scope and within budget
• Manages employees, contractors and vendors for the efficient delivery of services
• Monitors program results against technical specifications.
• Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support
• Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses
• Provides leadership and motivation to team members
• Provides performance feedback and guidance to staff
• Supports the annual technology planning process on behalf of I&O
• Typically has at least one Manager and Supervisors as direct reports
• Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
• Works with IT leadership and business partners to prioritize projects

Telecom Engineering Key Responsibilities
Engineering Efficiency & Process Improvement

• Develop and execute a Telecom Engineering efficiency roadmap.
• Streamline engineering workflows, design validation, and compliance reporting.
• Implement engineering tools that reduce manual effort and improve design quality.
• Lead adoption of digital tools, data-driven engineering practices, and repeatable workflows that improve productivity and quality.
• Establish engineering productivity metrics and continuously improve performance.

Engineering Standards & Technical Governance

• Own engineering standards, collaborate on architecture, design guides, and approved build templates.
• Establish governance processes for engineering quality, lifecycle upgrade/implementation, and technical compliance.
• Ensure engineering deliverables meet operational, cyber security, reliability, and regulatory requirements.
• Drive consistency across all telecom technology domains.

Technical Drawings & Documentation Improvement

• Modernize engineering drawing standards, templates, and repositories with the use of tools.
• Improve the accuracy, completeness, and usability of:
  • Network diagrams
  • Fiber route drawings
  • Telecom schematics
  • Power and Wiring diagrams
  • Remote site visibility
  • Construction packages
  • As-built documentation
• Establish digital engineering workflows that improve version control and document quality.
• Reduce engineering rework caused by inaccurate drawings and documentation.

ET Technology Lifecycle Support

• Support lifecycle management strategies for telecom and network infrastructure.
• Partner with Asset Management and Operations to improve technology asset visibility.
• Support investment planning through data-driven engineering analytics.
• Support technical change management by ensuring engineering standards, drawings, asset records, monitoring requirements, and operational readiness are updated as technologies change.
• Advance infrastructure monitoring requirements for telecom and network platforms to improve visibility, reliability, capacity planning, and operational response.
• Support new product introduction by defining engineering requirements, technical acceptance criteria, lifecycle impacts, operational handoff needs, and documentation standards for new ETAM technologies.
• Collaborate with Electric, Gas, and Power Generation Engineering teams to align telecom engineering standards, monitoring, lifecycle planning, and technology introduction with utility client needs.
• Translate utility engineering requirements into telecom technology designs, documentation standards, operational readiness criteria, and support models.

Organization Leadership

• Lead and develop a multidisciplinary engineering team.
• Develop technical knowledge across ET technologies by building team capability, cross-training engineers, and maintaining awareness of emerging telecom, network, monitoring, and infrastructure platforms.
• Coach engineers on engineering excellence, automation, architecture development, and technical documentation.
• Build a culture of innovation, collaboration, accountability, and continuous improvement.
• Manage staffing, budgets, resource planning, and contractor performance.
• Support ESC union discussions.

Technology Areas

The position should possess working knowledge of ETAM-managed technologies including:

• Fiber Optic Transport
• Microwave Communications
• Multiplexers
• Timing and Clock Systems
• SCADA Technologies
• System Protection Technologies
• Enterprise Networking
• Routing and Switching
• Wireless Infrastructure
• Voice and Unified Communications
• Land Mobile Radio
• Satellite Communications
• Data Center and Remote Facility AC/DC and backup power systems
• Network Monitoring Platforms
• Asset Management Systems

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• 6 years experience in IT-Information Technology
• 2 years experience as Project Manager, large projects

Desired:

• Masters Degree in job-related discipline or equivalent experience
• Utility industry experience, regulated
• LSS-Lean Six Sigma Certification
• PMI-Project Management Institute PMP-Project Management Professional certification
• ITIL-Information Technology Infrastructure Library Version 3 certification

Preferred Qualifications – Telecom Engineering

• Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or related technical field
• Advanced degree preferred

• 10+ years of telecommunications, network engineering, or infrastructure engineering experience
• 5+ years in engineering leadership or management roles
• Experience leading teams responsible for telecom/network architecture, standards, or engineering delivery
• Demonstrated success implementing engineering automation and process improvements
• Experience managing large-scale, business-critical technology programs
• Experience supporting Operational Technologies (OT) environments, including utility field systems, control systems, protection systems, SCADA, telecom, or network infrastructure used to support safe and reliable operations

Technical Knowledge:

• Strong understanding of telecom and network infrastructure design.
• Knowledge of engineering lifecycle management and asset management principles.
• Familiarity with engineering drawing development and document control processes.
• Knowledge of cyber security and regulatory requirements affecting utility telecommunications environments.
• Knowledge of technical change management, infrastructure monitoring practices, and new product introduction processes for business-critical technology environments.
• Experience partnering with Electric, Gas, Power Generation, or similar utility engineering organizations to support business-critical client technologies.

Digital Tools & Analytics Experience – experience with one or more of:

• Power BI
• Asset management platforms
• Network monitoring systems
• Data analytics and reporting platforms

Leadership Competencies:

• Strategic thinking and vision
• Operational excellence
• Engineering governance
• Continuous improvement mindset
• Executive communication skills
• Change leadership
• Cross-functional collaboration
• Utility client partnership and stakeholder alignment
• Vendor and stakeholder management
• Risk-based decision making