Manager, Infrastructure & Cloud Services

Requisition ID # 171508 

Job Category: Information Technology 

Job Level: Manager/Principal

Business Unit: Information Technology

Work Type: Onsite

Job Location: Oakland

Department Overview

PG&E’s Information Technology (IT) organization is a unified enterprise that collaborates across departments to deliver secure, reliable, and high‑quality technology solutions that support business operations and coworker productivity.

The Device Experience team, part of Digital Workplace, is responsible for defining, delivering, and operating the end‑to‑end device lifecycle for coworkers. The team ensures devices are standardized, secure, reliable, and fit for purpose across all roles and environments, owning device standards and catalogs, provisioning and zero‑touch deployment, endpoint management, and asset and compliance data. Through disciplined lifecycle management and continuous optimization, the team enables a seamless digital coworker experience.

PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $163,000 - $220,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $ 163,000

Bay Area Max: $ 277,000

This position is hybrid, working from your remote office at our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.

Job Responsibilities

• Lead and oversee enterprise device environments across Windows, ruggedized field devices, mobile platforms (iOS/iPadOS), and virtual endpoints, ensuring reliability, security, and consistency across all coworker personas.
• Provide leadership and technical oversight for endpoint delivery models, ensuring effective integration with identity, networking, and virtualization services required to support modern device experiences.
• Direct the strategy and operational use of endpoint management platforms (e.g., Microsoft Intune, Configuration Manager, Jamf, and mobile device management solutions) to enable standardized deployment, policy enforcement, and lifecycle management.
• Drive the adoption and continuous improvement of zero‑touch provisioning and automated device deployment solutions to improve onboarding speed, reduce manual effort, and increase operational efficiency.
• Partners with Digital Workplace teams, Cybersecurity, and business stakeholders to deliver a consistent, measurable digital coworker experience.
• Uses telemetry, experience insights, and operational data to proactively identify risks, drive remediation, and improve device reliability and productivity outcomes.
• Accountable for negotiating conflicts and ensuring identified issues are resolved.
• Achieves results through others by setting clear goals and metrics, providing coaching and feedback, and fostering a highly collaborative, high‑performing team.
• Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
• Communicates and champions device and endpoint infrastructure requirements necessary to execute the Digital Workplace portfolio
• Develops operating policies and procedures that impact large work unit representing multiple disciplines or a highly specialized and complex function
• Drives and contributes to the continuous improvement of device and endpoint platforms, monitoring, and operational processes
• Ensures device and endpoint initiatives comply with standards, regulations, and governance processes while delivering outcomes aligned to business goals.
• Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
• Establishes and manages service level agreements for device provisioning, lifecycle, reliability, and endpoint operations
• Manages vendors, contracts, and technology roadmaps tied to device and endpoint services.
• Provides and manages operational support and maintenance for device and endpoint platforms, including 24x7 on‑call escalation coverage as required.
• Supports the annual technology BPD planning process on behalf of Digital Workplace

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• 6 years experience in IT-Information Technology
• 2 years experience as Project Manager, large projects

Desired:

• Masters Degree in job-related discipline or equivalent experience
• Utility industry experience, regulated
• LSS-Lean Six Sigma Certification
• PMI-Project Management Institute PMP-Project Management Professional certification
• ITIL-Information Technology Infrastructure Library Version 3 certification
• Ability to collaborate with infrastructure, platform, and architecture teams without needing deep hands‑on engineering expertise.
• Working knowledge of endpoint security, compliance requirements, and governance processes.
• Experience partnering with cybersecurity and risk teams to ensure devices meet security and regulatory standards.
• Understanding of policy enforcement, exception management, and risk acceptance in a regulated environment.
• Understanding of endpoint monitoring and telemetry to assess device performance, stability, and user experience.
• Experience applying automation and self‑healing approaches to improve device reliability, reduce incidents, and scale operations.
• Familiarity with runbooks, standard operating procedures, and incident/problem management practices.