Incident Investigator, Expert - Flexible Location

Requisition ID # 163289 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland

Department Overview  

Electric T&D Engineering is responsible for the electric system engineering and planning, asset strategy, and risk management across transmission, distribution, and substation asset families. This centralized, risk-informed approach allows PG&E to manage electric risk, asset and system health, interconnections, and performance by using consistent standards, work methods, prioritization, and program sponsorship, while leveraging lessons learned from inspections and asset data to inform asset management decisions. Accountable for asset planning and strategy, standards and work methods, and asset data management for Electric. 

Position Summary

PG&E is seeking an experienced business professional to be a member of the Electric Incident Investigations (EII) team as an Incident Investigator. The EII team is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs to determine the cause and any corrective or preventative measures to mitigate recurrence, completing cause evaluations for associated EIRs, and responding to data requests and Notices of Violations (NOV) received from the CPUC.

The role will have an important level of visibility with PG&E leadership and will support one more many aspects of EII’s scope. A strong applicant will have sound technical writing capabilities, as well as be organized, motivated, inquisitive, a consensus builder, and seeks to understand the “bigger picture.”

The position is hybrid, working from your remote office and Oakland General Office based on business needs. Location flexible throughout the PG&E "Bay Area" service territory. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $​122,000

Bay Area Maximum: $​194,000

Responsibilities

• Prepare and submit incident reports to the CPUC and to PG&E leadership, and draft/edit data requests
• Draft detailed, technical cause analysis reports on electric incidents
• Manage investigations and analysis projects with limited supervision from initial requests to presenting findings and responding to data requests, ensuring timely completion.
• Work with leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop and maintain departmental roles and responsibilities. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit, Electric Asset Strategy, Applied Technology Services (ATS), Claims, Electric Standards, the Hazard Awareness Warning Center (HAWC), Inspections and Electric Maintenance and Construction.
• Consistently works with Electric Operations partner organizations including inside counsel, law claims, external counsel, and other key stakeholders
• Extracts and analyzes data from various PG&E systems, aggregating and synthesizing to formulate findings and recommendations.
• Support Electric Incidents Reporting hotline, by providing on-call support and submitting initial incident reports to the CPUC.
• Develop relationships with stakeholders and obtain feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
• Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Director level.
• Ensures communication is tailored to the audience, including ensuring technical reports and data requests for regulators are at the appropriate level of detail.
• Present and review with stakeholders up to Director, gaining acceptance, concurrence or approval, where required.
• Prepare and submit NOV responses to the CPUC, and draft/edit associated data requests.

Qualifications

Minimum Qualifications:

• BA/BS Degree in Marketing, Business, Computer Science, Engineering or other related field or equivalent work experience
• 6 years of related work experience

Desired

• Seven (7) years of job-related experience in Damage Prevention, Investigations, Process/Procedure design
• 10+ years of job-related experience, 2+ years of job-related experience in utility incident investigations
• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and translate into actionable key takeaways/rollups for leadership (e.g., defining requirements for and building PowerBI dashboard summary)
• Experience collecting and reviewing data (e.g., searching for anomalies/data gaps/inconsistencies), utilizing repeatable processes and adding controls, when possible, to increase data integrity.
• Excellent written (technical report writing, email, presentations, dashboard/summaries of key takeaways) and oral (phone and in-person) communication skills, including technical writing and presentations.
• Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks.
• Ability to work independently and collaboratively, removing obstacles or escalating to get work done.
• Ability to plan and prioritize work to meet commitments aligned with organizational goals.
• Prior experience with project/program management, managing large volumes of work concurrently.
• Knowledge of the utility business and corresponding line of business-related functional areas
• Knowledge of engineering/construction/operations at a utility, including processes and procedures
• Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level

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